We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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In this pivotal role, you will: Spearhead custom complex research initiatives to define our strategy for consumer facing Auto, Property, and Specialty insurance sales experiences, directly impacting user satisfaction and driving business outcomes. Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data. Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation. Lead high-visibility research projects, collaborating closely with key stakeholders such as UX, Product Owners, IT, Analytics, and more. Lead the objective-setting and discovery process, including user persona development, journey-mapping, and interpretation of user goals. Showcase your ability to influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context. Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders. 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In this pivotal role, you will: Spearhead custom, moderate to complex research initiatives to inform our claims experience strategy, directly impacting user satisfaction and driving business outcomes. Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data. Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation. Lead high-visibility research projects, collaborating closely with key stakeholders such as UX, Product Owners, IT, Analytics, and more. Contribute to and potentially lead the objective-setting and discovery process, including user persona development, journey-mapping, and interpretation of user goals. Showcase your ability to influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context. Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders. Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals. 2+ years of UX Research experience in a corporate agile setting, Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design, Master's degree preferred Expertise in a wide range of qualitative and quantitative research methods, including usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations Familiarity with quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX Commitment to ongoing learning and staying current with industry techniques and tools Strong organizational, analytical, critical thinking, and team-building abilities Proven track record of effective collaboration with cross-functional teams Experience in the insurance or financial services industry", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497727173", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618497772770, "name": "Technical Program Manager", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1715971320, "t_create": 1715793720, "ats_job_id": "64251", "display_job_id": "2024-64251", "type": "ATS", "id_locale": "2024-64251-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497772770", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618497221165, "name": "Accounting Analyst", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States"], "hot": 0, "department": "Finance & Accounting", "business_unit": "0022-Corporate Finance-US", "t_update": 1715687640, "t_create": 1713373560, "ats_job_id": "63735", "display_job_id": "2024-63735", "type": "ATS", "id_locale": "2024-63735-en", "job_description": "Partner closely with the OneGL workstreams to educate and document change impact assessments to be used as the catalyst in developing the training curriculum. Support training development and maintenance. Conduct change readiness assessments and informal feedback gathering to assess stakeholders' level of change readiness, incorporating feedback in our plans. Monitor change management progress and communicate risks and issues to Change Management Leads. Assist in supporting the Change Agent Network to serve as an extension of the program that plays a key role is supporting key stakeholder groups. With guidance from a Change Management Leads, supports the communication of and alignment to the product vision. May also contribute to the definition of the product vision. Supports activities/tasks that will deliver the desired results and oversees day-to-day work and monitoring of progress towards goals. Assists in conducting project meetings and prepares regular reports to communicate the status of projects to stakeholders within and beyond the project team. Assists in performing project close-out steps to include identifying lessons learned/best practices to inform the success of future projects. Applies continuous improvement methodologies throughout the project management life-cycle. In addition to project management, may also perform some of the work defined in the project roles and responsibilities. Knowledge of Financial Reporting, Change Management Processes, and Training processes is a plus. Learn quickly in a fast-paced environment and embrace a culture of collaboration. Displays strong communication, organizational, analytical, critical thinking, presentation, influencing, and relationship management skills; effective team building skills. Accounting and Finance background required. Knowledge of project management principles and concepts. Emerging team building skills. Business operations knowledge to include understanding the function's value chain and market conditions strongly preferred. Competencies typically acquired through a Bachelor's degree or equivalent experience in addition to 2+ years of relevant experience to include project management work.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497221165", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618494844755, "name": "Solutions Architect - Data Strategy & Design", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1715687640, "t_create": 1702577040, "ats_job_id": "61993", "display_job_id": "2023-61993", "type": "ATS", "id_locale": "2023-61993-en", "job_description": "Collaborate with a team of senior data technologists, data designers, and data modelers charged with providing emerging technologies and designs to incubate and test new solutions, create implementation, operationalization approach and to ensure consistent application across DAE solutions. Enable business and IT vision to span all data platforms (relational, NoSQL) and data tools (Data Visualization, Data Catalog, Data Virtualization and Advanced Analytics/Data Science) What you will need: Bachelor's degree in computer science, Engineering, or a related field 10 or more years and multiple implementations of hands-on big data, data warehouse and/or analytics data engineering experience using RDBMS and NoSQL data platform technologies, ETL, and Data ingestion protocols. Extensive knowledge of contemporary data warehousing, lake house, and lake techniques, ETL/ELT tooling, and methods Demonstrated ability to adapt to evolving technologies and industry trends such as Generative AI, ML and real-time analytics. Extremely strong communication skills, written, verbal, and through visual presentations with the ability to explain and document complex initiatives and architectures for understanding by technical and non-technical audiences. Experience with delivering executive presentations and materials. A history of leadership building sustainable patterns and standards A comprehensive understanding of agile environments Experience working with cloud platforms (AWS) and relevant services (e.g., Lambda, s3, Athena, Aurora) Experience using job orchestration tools (e.g., Airflow, Control-M, CA ESP, Snowflake tasks) Experience developing or architecting performant, cost efficient, and scalable data products and solutions. Expertise in a wide variety of database technologies, preferably Snowflake Experience modeling and maintaining Data Vault 2.0 models. Experience with streaming/event-based data services and tools (e.g., Kafka) Experience working with Data Vault automation tools (e.g., Vault Speed, Where Scape, coalesce.io) Experience using Informatica Data Management Cloud Advanced degree in Computer Science, Engineering, or a related field", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618494844755", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618497594616, "name": "Contracts Manager- IT Labor and Enterprise Services", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Remote, Remote, United States", "Boston, Massachusetts, United States"], "hot": 0, "department": "Human Resources", "business_unit": "3042-Enterprise Transformation & Solutions-US", "t_update": 1715960400, "t_create": 1715089680, "ats_job_id": "64082", "display_job_id": "2024-64082", "type": "ATS", "id_locale": "2024-64082-en", "job_description": "Reviews and provides risk management consultation on customer and vendor contracts submitted. Serves as the point of contact for internal and external customers on contractual matters by acting as contractual mediator between company employees, customers, and vendors Ensures timely review and approval or reconciliation of variations. Advises management of contractual rights and obligations and provides interpretation of all other terms and conditions Researches, recommends, and creates contract policies, procedures, and contractual documents Coordinates with Company's legal counsel, negotiating with vendors and customers. Ensures that signed contracts are communicated to all relevant parties to provide contract visibility and awareness May assist in the development and maintenance of a contract database and recommends improvements to contract templates. Bachelor`s Degree in Business, Management or related field or equivalent related work experience 5 to 7 years of experience in legal and/or contracts, contract database experience is a plus Excellent communication skills including excellent phone etiquette and a demonstrated ability to communicate professionally in both verbal and written forms Effective negotiation skills, time management skills, organizational skills, and ability to multi-task Customer service driven", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497594616", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618497772766, "name": "Assistant Controller I - Accounting Operations", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Columbus, Ohio, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States", "Seattle, Washington, United States"], "hot": 0, "department": "Finance & Accounting", "business_unit": "0022-Corporate Finance-US", "t_update": 1715971980, "t_create": 1715796900, "ats_job_id": "64254", "display_job_id": "2024-64254", "type": "ATS", "id_locale": "2024-64254-en", "job_description": "Builds a culture of innovation to continuously improve processes to ensure work is performed in the fastest, most efficient means possible. Ensures the accurate, timely completion of monthly, quarterly and annual book close cycles for a complex accounting function by effective planning, monitoring, and problem solving. Oversees the production of all financial reports issued by a complex accounting function, ensuring accuracy and compliance with accounting regulations. Guides the team in researching highly complex accounting policy issues and developing processes to address them, ensuring the issues are communicated appropriately to senior management. Develops, documents, and assures adherence to an internal control framework that ensures accurate and timely financial reporting. Makes recommendations to continuously improve the overall control environment. Provides sound financial advice to business units or other departments, anticipating the financial statement impact of changes in the business environment and making recommendations to ensure appropriate and beneficial accounting treatment. Understands how data flows through the financial systems to the accounting function, planning appropriately for changes and prioritizing and implementing enhancements. Uses increasing insight to identify and implement improvements that increase the business value and efficiency of the work performed. Initiates and/or leads increasingly complex projects and continuous improvement activities that may span beyond the scope of own team`s responsibilities. Delivers business results while building the team`s capabilities by setting challenging objectives and coaching the team to achieve them. Has the vision to create employee development plans that build strengths needed for the current operation and for the future. Takes action to attract, engage, and advance the careers of people from all backgrounds and experiences. May recommend changes to the structure of the organization to address changes in the business or improve customer service. Bachelor`s degree (Accounting or Finance) is required CPA or advanced degree in Accounting preferred Minimum of 10 years of accounting or finance experience Management experience preferred - ability to inspire and motivate team members, fostering a collaborative and supportive culture Experience managing an offshore team preferred Must demonstrate the ability to execute thoroughly in a fast-paced work environment, adapting quickly to changing conditions to achieve results Must possess the ability to collaborate with peers across the organization to gain support for ideas and execute on projects that deliver value to customers Comfortable leading meetings, making strategic recommendations to senior management and giving presentations to increasingly large audiences Possesses an advanced understanding of accounting principles", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497772766", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618496752883, "name": "Consulting Industrial Hygienist", "location": "Bedford, New Hampshire, United States", "locations": ["Bedford, New Hampshire, United States", "Worcester, Massachusetts, United States", "Springfield, Massachusetts, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Hartford, Connecticut, United States"], "hot": 0, "department": "Risk Control", "business_unit": "3026-GRS-North America-US", "t_update": 1715687700, "t_create": 1711738500, "ats_job_id": "63472", "display_job_id": "2024-63472", "type": "ATS", "id_locale": "2024-63472-en", "job_description": "Designs/conducts Industrial Hygiene field surveys to identify/assess physical, chemical or biological health hazards in the workplace. Workload includes service development/oversight for largest, most complex accounts. Develop/provide or directs others to implement recommendations. Prepares reports to management that quantify/qualify value of Industrial Hygiene interventions. Provides support and assistance to internal market partners in the selection, acquisition and retention of profitable business. Participates in projects to: address emerging risks and determine control strategies; develop/maintain service tools and standard operating procedures. Requiring minimal technical oversight and supervision, provides direct IH field service to both internal and external customers including comprehensive quality risk evaluations and exposure assessments by conducting extensive research and data collection on chemical, physical, and/or biological hazards/exposures, indoor air quality/mold exposure issues and other occupational disease hazards. May coordinate workflow and direct day to day work assignments of IH Technicians in RCS IH. Reviews data/field notes collected by IH Technician and reviews conclusions and recommended plan of action in reports, as needed, prior to release to customers. Reports generally issued under joint signature even if data collection was completed solely by IH Technician. May serve as a subject matter expert (SME) in a specific area of expertise (such as Confined Space Entry, Vibration, IAQ/mold, etc.) Also acts as a mentor to other Hygienists and IH Technicians as the identified SME. In coordination with assigned RCS Account Consultants meets with large, complex multi-location customers to develop comprehensive IH service plans and coordinates delivery of the service plan with field IH staff countrywide. Interprets and analyzes loss data trends, identifies root causes and contributing causes, and provides direction in reducing or eliminating the potential for OD exposures at assigned IH service management locations. Consults with RCS Account Consultants to assure that IH service plan is executed and meets desired deliverables. Develops policies, procedures, and service protocols associated with IH service. This may include researching new information and keeping up-to-date with changing occupational disease exposure standards and guidelines. May develop, direct, and participate in training of internal and external customers. Also may provide compliance consulting services and peer reviews work completed by non-CIH professionals at the facility as required by the client. Provide various internal departments with information and guidance as it relates to RCS, Claims, Underwriting and Sales. Maintains CIH and/or CSP designation and insurance/safety designations as appropriate through ongoing certification maintenance such as training, education, etc. May publish scientific research in peer-reviewed or trade journals and/or present technical research papers or posters at local and national conferences. May represent the Company and enhance the technical recognition of the RCS IH by serving on a technical committee (ANSI, ASHRAE, AIHA, etc.) Depending on experience this role can be hired at varous consultant levels. Travel up to 50% within the New England Territory (ME, MA, VT, NH). Expert knowledge of risk management; occupational disease risk assessment and control; and risk improvement Sophisticated ability to consult with, educate and influence all levels of an organization Highly-developed problem-solving, research and analytical skills Knowledge of software applications designed to facilitate data aggregation and analysis Excellent written communication skills for documenting service plans and management reports Knowledge, skills and other capabilities normally acquired through a Bachelor's degree in Science, Engineering or related field and 7-10 years' progressively responsible, relevant consulting experience in an industrial hygiene/loss control environment Certified Industrial Hygienist (CIH) required; Certified Safety Professional (CSP) preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618496752883", 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}