We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Design, document, and refine Business Agility Operations processes for consistency, quality, and auditability. Conduct process analysis and create process documentation, process maps, and UI/flow diagrams (Lucid, Visio). Monitor process quality and controls; run data quality audits, identify gaps, propose remediation, and ensure adherence to standards. Perform operational and performance analyses: surface trends, root causes, and improvement opportunities using Excel, pivot tables, SQL, and analytics tools. Create, maintain, and publish dashboards and reports (Power BI, Excel) to measure process health and improvement outcomes. Manage Shibumi interactions: monthly and ad-hoc data pulls, MOR report drafts and data pulls, first drafts for reports, user adds/deletes/administration, and myLiberty syncs with Shibumi changes. Configure and support tools/workflows in JIRA; automate routine SharePoint processes (Power Automate / MS Flow); maintain SharePoint lists and related development. Support project and program management activities (including AI workstreams): plan, size, track, and report on tasks, milestones, and risks. Translate process gaps into actionable PowerPoint decision collateral and communication artifacts; create decks for leaders, town halls, and stakeholder briefings. Use collaboration tools (Microsoft Teams, SharePoint, myLiberty, Lucid) to coordinate work, capture decisions, and drive adoption; manage BA communication channels (Teams, Need2Know, SharePoint, myLiberty). Provide backup support for BA Learning Bytes, Strategy Overviews, Leader Sessions, Town Halls, and other communications/events. Pull and publish Shine reports and other regular operational publications. Collaborate with product owners, Scrum Masters, engineering, and stakeholders to prioritize and implement changes. Train teams on process changes and best practices and support change adoption; perform impact analysis and stakeholder management using change frameworks (Prosci/ADKAR recommended). 3+ years in process, operations, or product/BA analysis (or equivalent). Strong analytical skills with advanced proficiency in Microsoft Excel (pivot tables, complex formulas) and data-driven decision making. Demonstrated experience in continuous improvement, process analysis, or operational excellence; able to conduct data quality audits. Hands-on experience with JIRA (creating/maintaining agile workflows and boards) and managing tool configurations. Experience using Microsoft Teams and SharePoint, including building SharePoint lists and basic automation with Power Automate/MS Flow. Familiarity with agile frameworks and experience facilitating retrospectives. Excellent communication, stakeholder management, and change management skills; able to produce clear PowerPoint presentations and decision collateral. Proven ability to translate process gaps into actionable plans and communicate impacts across levels. Experience building dashboards in Power BI and presenting findings in PowerPoint. Experience with SQL, data visualization tools, or advanced analytics. Experience with Lucid or similar process/product collaboration and diagramming tools. Familiarity with Shibumi and myLiberty or equivalent portfolio/program management tools; experience pulling and managing Shibumi data and users. Familiarity with RPA or automation tools (UiPath) and process improvement certifications (Lean Six Sigma green belt). Formal change management training or experience implementing Prosci/ADKAR approaches. Prior experience administering Shibumi at a program level (i.e. Schema changes, dashboard build, funding, etc.). Data analysis and reporting (Excel, pivot tables, SQL, Power BI). Process mapping and documentation (Lucid, Visio). Tool configuration and automation (JIRA, SharePoint, Power Automate, UiPath). Program/project management skills (planning, sizing, tracking, reporting). Strong written and verbal communication; PowerPoint storytelling for leaders and stakeholders. Stakeholder engagement, facilitation, and change impact analysis. Displays strong research, problem solving, analytical, and critical thinking skills Advanced business operations knowledge to include understanding the function`s value chain and market conditions Advanced influencing, relationship management & presentation skills Strong ability to support change and impart value within an organization Strong project management skills as part of implementing business process changes Advanced knowledge of available data sources, strengths and shortcomings May also be relevant based on the particular needs of the position: Advanced knowledge of Excel and strong knowledge of database software Solid knowledge of business intelligence tools Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to 6+ years of relevant experience to include business analysis work Advanced degree preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506222677", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618506247180, "name": "Surety Senior Business Analyst", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Plymouth Meeting, Pennsylvania, United States", "Remote, Remote, United States"], "hot": 0, "department": "Analytics", "business_unit": "0060-GRS-Global Surety-US", "t_update": 1757094600, "t_create": 1756401900, "ats_job_id": "71994", "display_job_id": "2025-71994", "type": "ATS", "id_locale": "2025-71994-en", "job_description": "Works with general direction from manager to assist with fulfilling the growing demand for value-added service from Surety clients across the globe. Coordinates and successfully implements tactics that are aligned with business and corporate objectives. Assist in delivering market specific value-added services to surety clients (brokers and accounts) worldwide, including macroeconomic snapshots/newsletters, financial benchmarking reports, customized macroeconomic perspectives, industry summits etc. Conduct research into emerging macroeconomic themes impacting the surety business across various markets, utilizing established public resources as well as supplementary data available from our external partners Collaborate closely with relevant surety teams, such as the Surety data office, Product, Portfolio & Performance, Claims etc. to support ideation, design and delivery of value-added content Engage with third party vendors (e.g. Dodge Construction, Global Data). Source and validate underlying data while ensuring compliance with licensing, privacy, and regulatory requirements. Identify and implement process improvements or automation opportunities to accelerate delivery and increase quality particularly for U.S. market offerings Define and track usage and success metrics for value-added services (e.g., distribution, engagement, client feedback). Use visualization tools to present insights and recommend improvements. Own and organize a single repository of materials and templates. Ensure documents are accurate, version-controlled, and easily discoverable for internal teams and external stakeholders. Bachelor's degree in accounting, finance, business, economics, or a related field. Minimum of 3 years of relevant work experience preferred for a Business Analyst II, and 3-5 years for a Senior Business Analyst, particularly in analytical discipline. Experience in the insurance industry is preferred. Strong technical skills required, including proficiency in Microsoft Power BI, Excel, and PowerPoint. Experience with data querying and management using SQL is a plus. Excellent interpersonal, written, and verbal communication skills, along with strong analytical and organizational abilities. Capable of working independently as well as collaboratively. Strong planning skills and keen attention to detail, with the ability to manage multiple priorities in a fast-paced environment. Proactively seeks to learn new techniques and skills relevant to the current role. Identifies opportunities for education and exposure to enhance analytical expertise. Actively works to expand knowledge and skills in surety, department responsibilities, and their connection to the broader organization. Demonstrates effective research, problem-solving, and critical thinking skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506247180", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618506144815, "name": "Senior Underwriter, Healthcare Professional Liability", "location": "Denver, Colorado, United States", "locations": ["Denver, Colorado, United States", "Seattle, Washington, United States", "San Francisco, California, United States", "Los Angeles, California, United States", "Phoenix, Arizona, United States", "Plano, Texas, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1756228080, "t_create": 1755618360, "ats_job_id": "71812", "display_job_id": "2025-71812", "type": "ATS", "id_locale": "2025-71812-en", "job_description": "Working within assigned underwriting authority, the Senior Underwriter makes analytical, data-driven decisions, including risk assessment and pricing, with limited guidance from leadership as needed. Manage a portfolio of brokers, agents, and clients; use market presence and expertise to source and underwrite profitable business on behalf of Liberty. Maintain and grow relationships with agents and brokers to strengthen market position. Contribute to product development and help implement new offerings. Participate in team initiatives, such as process and tool improvements. Stay current on relevant legislation and regulation and understand its implications for underwriting. Collaborate effectively with underwriting support, claims, actuarial, and regional underwriting leadership. Mentor junior underwriters and new hires (without direct line management responsibility). Analyze departmental portfolio data and recommend improvements as appropriate. Identify and communicate emerging exposure trends within the line of business. Degree in Business or equivalent typically required A minimum of 2.5 years, typically 3 or more years, of progressive underwriting experience and/or other related experience CPCU or professional insurance designation preferred Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility that includes competence with all phases and aspects of the underwriting process, and proficiency in the use of qualitative and quantitative tools and techniques Must demonstrate comprehension of complex technical underwriting issues and be capable of defining and implementing necessary underwriting and administrative processes/workflows to properly manage or administer those issues Proven track record of developing and underwriting profitable business", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506144815", "isPrivate": false, "latlongs": "39.7392358,-104.990251"}, {"id": 618506181204, "name": "Analyst Development Program - Boston, MA/Seattle, WA/Plano, TX (January, June, September 2026)", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States", "Seattle, Washington, United States"], "hot": 0, "department": "Analytics", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1757081280, "t_create": 1755785580, "ats_job_id": "71846", "display_job_id": "2025-71846", "type": "ATS", "id_locale": "2025-71846-en", "job_description": "develop a broad knowledge base through a curated training curriculum, an established mentorship program, and rotational assignments tailored to your developmental goals. What you've got: * You have 0-2 years of related professional experience. You hold, or will be completing, a Bachelor's degree in Economics, Finance, Business, MIS, Mathematics, Statistics, or a related discipline. A strong academic record with a cumulative 3.0 GPA preferred. You possess strong analytical and quantitative skills that fuel your passion for identifying and investigating patterns and trends. You possess strong interpersonal, communication, organizational, and leadership skills. You have experience with or a strong desire to learn technical programs, including the MS Office suite specifically Excel, and have some knowledge of SAS Database Managment tools such as SAS, Visualization tools such as Power BI, as well as R, Python, Power BI and/or SQL. You must have permanent work authorization in the United States.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506181204", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618506212326, "name": "Assistant Director, Data Science", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States", "Columbus, Ohio, United States"], "hot": 0, "department": "Data Science", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1758115680, "t_create": 1756167420, "ats_job_id": "71946", "display_job_id": "2025-71946", "type": "ATS", "id_locale": "2025-71946-en", "job_description": "Build complex loss based and competitiveness models using various techniques including GLMs, machine learning, and causal inference techniques. Establish frameworks outlining decision-making processes to drive the identification and evaluation of tactical pricing opportunities. Support the implementation of tactical pricing changes, ensuring robust consultation and collaboration across the org regarding state-specific opportunities. Engage with stakeholders to discuss state-specific opportunities and triage actions. Generate data-driven answers to open-ended strategic questions related to tactical pricing opportunities and present out on recommendations to leadership. Regularly engage with the data science community and lead cross functional working groups. Actuarial experience conducting analysis on insurance data, such as premium on-leveling, loss trending, loss ratio analysis, etc. is preferred. Using SQL for wrangling structured data & curating analysis-ready data. Using Python for analyzing data, creating data visualizations, & conducting statistical analysis/modeling. Creating, testing, and deploying machine learning models, including GBMs, and experience using various tools to explain them. Broad knowledge of predictive analytic techniques and statistical diagnostics of models. Expert knowledge of predictive toolset; reflects as expert resource for tool development. Demonstrated ability to exchange ideas and convey complex information clearly and concisely. Networks with key contacts outside own area of expertise. Ability to establish and build relationships within the aligned functional area or SBU. Ability to give effective training and presentations to peers, management and less senior business leaders. Ability to use results of analysis to persuade team or department management to a particular course of action. Has a value driven perspective with regard to understanding of work context and impact. Competencies typically acquired through a Ph.D. degree (in Statistics, Mathematics, Economics, Actuarial Science or other scientific field of study) and a minimum of 2 years of relevant experience, a Master`s degree (scientific field of study) and a minimum of 4 years of relevant experience or may be acquired through a Bachelor`s degree(scientific field of study) and a minimum of 5+ years of relevant experience.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618506212326", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618513094056, "name": "Director, Personal Lines Property & Specialty Prioritization", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States"], "hot": 0, "department": "Product Management", "business_unit": "3044-USRM-PL Property & Specialty Product-US", "t_update": 1757092740, "t_create": 1756905060, "ats_job_id": "72059", "display_job_id": "2025-72059", "type": "ATS", "id_locale": "2025-72059-en", "job_description": "Lead prioritization for the Property & Specialty portfolio, enabling transparent, objective decision-making. Partner with US Data Science, Product, Risk Analytics, Technology, and Experience teams to identify and prioritize both standalone pricing enhancements and non-pricing opportunities. Recommend clear, actionable paths forward with explicit rationale, trade-offs, and sequencing. Build and maintain standardized frameworks, scorecards, and dashboards that drive portfolio transparency and alignment. Facilitate capacity and dependency discussions, communicate decisions and changes, and ensure alignment on portfolio goals across cross-functional teams and senior leaders. Master's degree or equivalent in mathematics, economics, statistics, or other quantitative field. Masters, PhD, or equivalent helpful given quantitative work they are leading. Minimum of 7, typically 10 years or more relevant work experience. Expert skills in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem). Must have exceptional planning, analytical, decision-making, communication, and project management skills. Expert knowledge of data sources, tools, and the business (lines, systems, pricing plans), predictive modeling, and code (e.g., SQL). Industry knowledge developed from internal meetings, news alerts, project-specific work, and proactive research into competitor strategies.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618513094056", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618513154491, "name": "Bond Support Specialist", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Cincinnati, Ohio, United States", "Seattle, Washington, United States", "Los Angeles, California, United States", "Mahwah, New Jersey, United States", "Plano, Texas, United States", "Plymouth Meeting, Pennsylvania, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3035-GRS-Office of Operations-US", "t_update": 1758120180, "t_create": 1757342460, "ats_job_id": "72128", "display_job_id": "2025-72128", "type": "ATS", "id_locale": "2025-72128-en", "job_description": "Performs duties from support and distribution through bond issuance and file documentation and coordinating service requests in a timely manner. In this role, the individual is responsible for a variety of tasks related to bond management and support. This includes: Maintaining the work in Progress (WIP) schedules and confirming bond closing details. Coordinating the processing of indemnity documents, entering financial statements, and following up on Co-Surety Agreements. Manages various tasks such as Good Guy letters, Financial Status follow-up, and coordination of aggregation. Conducts Large Contract Reviews (LCR) and handles counter guarantees for amendments. Entering bond requests, following up on bid results through agent correspondence and other resources. Conducting analysis and adjustments for the total potential backlog. Handling the entry and submission of rating scenarios for approval and ensuring the setup of agent Line of Authority (LOA). Developing and maintaining consistent document storage naming conventions. Coordinating cross-border bond placements through the Global Service Center (GSC) and closely monitoring market intelligence for applicable accounts. Handles bond registrations and subsequent transactions. Serves as a trusted advisor and support resource for all aligned stakeholders. Bachelor`s degree (or equivalent experience) and at least 5 years of surety bond underwriting assistant experience expected. Demonstrates a solid understanding of surety business and all processing functions required to support operations. Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientated, exceptional customer service and excellent written/verbal communications skill. Demonstrates ability to work well on a team and independently. Competent and proficient with computer software applications utilized by Surety. Demonstrates ability to mentor Surety Underwriting Support staff. Demonstrates leadership skills in performing special projects.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618513154491", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618513219278, "name": "Principal SBU System Support Analyst", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Remote, Remote, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "3029-USRM-Experience & Strategy-US", "t_update": 1757699520, "t_create": 1757594520, "ats_job_id": "72190", "display_job_id": "2025-72190", "type": "ATS", "id_locale": "2025-72190-en", "job_description": "Actively seeks out and provides constructive feedback to peers and consistently engage in team meetings and department forums to foster a positive work environment, collaboration and contribute to a dynamic team culture. Loves problem solving, with a proven track record of proactively identifying and driving forward change. Learns new concepts, processes, and tools quickly. Utilizes generative AI to streamline processes and enhance efficiencies. Communicates clearly and effectively conveys complex messages, insights, and recommendations to various stakeholders in both formal and informal settings. Demonstrated ability to multitask and pivot effectively based on changing priorities. Proven capability to work independently with minimal supervision. Proactive mindset with the ability to identify opportunities for improvement and take initiative without direct assignment. Strong skills in research, analysis, and identifying trends to inform business decisions. Experience leveraging Artificial Intelligence tools and technologies to drive efficiencies and add value in business operations. Experience with pricing and rating systems. Ratabase experience. Bachelor's or Master's degree in business or technical discipline or equivalent experience. Master's degree preferred. Minimum of 8 years related experience. Thorough knowledge of business operations, objectives, strategies and global business trends in the financial services industry; current on new methods of integrating technology with business strategy. Thorough knowledge of business priorities and investments required for long range success. Extensive knowledge of IT concepts, strategies and methodologies. Extensive knowledge of diverse technologies and new and current architectures. Skills in object, data and process modeling; financial analysis and planning; migration planning; business value analysis; business process design. Highly developed negotiation, facilitation and consensus building skills. Highly developed oral and written communication skills. Drive business value by supporting the delivery of highest priority initiatives using thorough research techniques and rating knowledge with an Agile mindset Execute Ratabase coding tasks with an emphasis on accuracy and efficiency, ensuring that all code complies with established coding standards and protocols. Apply thorough testing procedures to verify the accuracy of coding and analysis results to reduce engineering rework and minimize customer impacts. Actively participate in discussions to ensure clarity, communicate rating outcomes, raise blockers, and provide recommendations for next steps. Create and proactively maintain comprehensive requirements and project documentation to support project clarity and continuity that is easily accessible and understood regardless of domain or portfolio. Provides pre and post-production support by validating and monitoring impactful systems enhancements, changes and defects to our customers, stakeholders and support partners.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618513219278", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618506143827, "name": "Senior Underwriter, Environmental Wholesale Distribution", "location": "Denver, Colorado, United States", "locations": ["Denver, Colorado, United States", "Seattle, Washington, United States", "San Francisco, California, United States", "Los Angeles, California, United States", "Dallas, Texas, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1757457720, "t_create": 1755607860, "ats_job_id": "71804", "display_job_id": "2025-71804", "type": "ATS", "id_locale": "2025-71804-en", "job_description": "Develops and maintains professional relationships with target retail brokers to generate a strong flow of business opportunities and renewal retentions. Provides a high level of customer service through timely response to broker requests and deadlines and meets service standards regarding policy and endorsement issuance. Develops internal relationships with other company divisions to drive cross marketing efforts. Maintains well documented files. 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}