We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Research and evaluate AI technologies and tools relevant to auto rating, modeling and underwriting workflows. Develop and recommend AI-driven strategies to simplify and optimize the OneAuto Product delivery and development roadmap. Propose and pilot AI solutions that can automate repetitive tasks, improve accuracy, or enhance decision-making. Stay up-to-date with emerging AI trends and assess their applicability to our business needs. Document findings, create presentations, and communicate recommendations to stakeholders. Support the implementation and continuous improvement of AI-powered initiatives within the OneAuto program. Knowledge of auto insurance rating methodologies with hands-on experience working with relevant data sets such as pricing configurations, underwriting, forms development, third party data, telematics, coverage details, claims etc. Familiarity with regulatory requirements and compliance considerations related to auto insurance pricing and rating. Experience working with AI, machine learning, or automation technologies, preferably in insurance or financial services. Strong analytical and problem-solving skills with the ability to break down complex processes. Excellent communication skills and ability to work independently as an individual contributor. Demonstrated ability to identify business opportunities for AI integration and deliver practical solutions. Passion for innovation and continuous learning in emerging technologies. Experience managing AI projects, including model development, validation, and rollout in production. Excellent communication skills to explain AI model outputs and business impacts to non-technical stakeholders. Advanced degree in Data Science, Computer Science, Statistics, Actuarial Science, or a related field. Prior experience in insurance technology (InsurTech) or auto rating transformation projects. Knowledge of fairness and bias mitigation techniques in AI models applied to insurance. Experience with Agile methodologies and DevOps practices for AI model lifecycle management. Bachelor's degree in business, economics, or other quantitative field Minimum 7, typically 10 years or more of relevant work experience Master's degree and/or ACAS or similar designation beneficial Proficient in Excel, PowerPoint, and data analysis software (eg, SAS, Access) Must have good planning, organizational, analytical, decision-making and communication skills Experience managing projects preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504882004", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504881718, "name": "Senior Claims Process Owner - Medical Litigation", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1749732240, "t_create": 1749577560, "ats_job_id": "70661", "display_job_id": "2025-70661", "type": "ATS", "id_locale": "2025-70661-en", "job_description": "Knowledge/understanding of No Fault statutory coverage application, state nuances in dispute handling and experience in establishing litigation strategy for the larger No Fault states (NY, NJ, FL, MI) is required. Minimum 10 years No Fault claim handing experience, 3 years specific to litigation handling and 5 years in a Process type role is required. Demonstrates superior claims/process knowledge/experience Superior business operations knowledge to include understanding the function`s value chain and market conditions Displays a solid understanding of the function`s strategy (i.e. Claims) Proven ability to design a strategic roadmap for the processes owned that is in full alignment with the LOB`s vision and the functional strategy Strong ability to adapt and address unique challenges in collaborative and creative ways Fully proficient at managing the life cycle of projects and/or process changes of high degree of complexity Advanced presentation, communication, organizational, influencing, and relationship management skills Demonstrated advanced change management leader, driving change initiatives while establishing and maintaining effective relationships Superior research, problem solving, analytical, and critical thinking skills Knowledge of available data sources/elements and associated strengths and shortcomings Ability to articulate process components into the data to guide analytics Expert understanding of process mapping tools; can build process maps with no direction, and can help inform best practices in process mapping technology Solid knowledge of database software preferred Knowledge of business intelligence tools preferred Competencies typically acquired through a bachelor`s degree or equivalent experience Advanced degree preferred In addition, a minimum of 12 years of advanced leadership in claims process, operations, or project management Similar experience in a field directly related to the applicable process would be considered Proven change leader with significant years (5+) of operational (leadership/management), process, and/or project management experience Fully owns and is accountable for delivering results and strategy for end to end complex process or multiple process steps to drive to a best-in-class state. Has a high degree of understanding of technical content and business knowledge in all relevant business /claim process areas. Demonstrates advanced structured problem solving skills and systems thinking to identify root causes and develops understanding of systemwide impact to claims processes/performance. Leverages data to drive decision making and develops other alternative approaches in the absence of data to inform direction / quality of solution while understanding process performance at a granular level through a combination of a deep insight into metrics and process observations. Develops high quality solutions informed by multiple perspectives and drives alignment around the approach to develop and deliver the solution to have an impact across all impacted phases of a claims process. Understands and communicates business risks effectively and develops mitigation plans to reduce risks. Proactively assesses the operational health of the end-to-end process or process steps, including competitive positing/benchmarking, and develops action plans to address gaps/opportunities as needed. Prioritizes work and plans effectively for high complexity operational change management and implementation of designed solutions within one or more end to end workflows or core processes. Implements solutions across the field organization with managerial direction. Owns and leverages relationships to influence decision making at varying levels of the business operation to problem solve and resolve conflicts. Demonstrate strong strategic thinking and simplifies issues that are complex to improve understanding for others. Independently and expertly develops process maps for their processes, leveraging technical process mapping tools and strategically communicates findings/monitoring results to stakeholders.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504881718", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504879283, "name": "Senior Business Analyst, Claims Process & Insights", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Suwanee, Georgia, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1749755580, "t_create": 1749570240, "ats_job_id": "70659", "display_job_id": "2025-70659", "type": "ATS", "id_locale": "2025-70659-en", "job_description": "Provides advanced operational and consultative support to conduct more complex business operations analysis within GRS Process and Insights - US Casualty Claims. Performs research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Identifies business processes to review. Performs complex research by gathering data from a variety of sources, which may include operational data, metrics, competitor information, and feedback from business partners. Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies. Analyzes information to identify trends, patterns, gaps and insights. Builds the business case for making a change to current practices, programs or procedures. Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc. Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes or a portion of a larger initiative (e.g., major area within a function). Develops, updates, and analyzes metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization. Supports report development for reports/dashboards considered complex in nature. Develops presentations and shares findings as well as recommendations. Receives, evaluates and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources. Assist with Knowledge Management Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills. Strong business operations knowledge to include understanding the function's value chain and market conditions. Solid ability to support change and impart value within an organization. Solid project management skills as part of implementing business process changes. Strong knowledge of available data sources, strengths and shortcomings. May also be relevant based on the particular needs of the position Advanced knowledge of Excel and solid knowledge of database software. Solid knowledge of business intelligence tools preferred. Bachelor's degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504879283", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504872335, "name": "Senior Field Large Loss Claim Resolution Specialist, Property", "location": "Atlanta, Georgia, United States", "locations": ["Atlanta, Georgia, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1749580500, "t_create": 1749551940, "ats_job_id": "70651", "display_job_id": "2025-70651", "type": "ATS", "id_locale": "2025-70651-en", "job_description": "Manages, investigates and resolves assigned high severity Property Loss claims under limited supervision. Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of high severity. Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process. Ability to independently scope high severity losses and/or large losses. Works with Liberty network contractor in the appraisal process of claims and participates in re-inspection of Liberty referred contractors. Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Identifies suspicious losses. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. May be called upon for catastrophe duty, may assist in management of catastrophe operation, Quality Control of Independents used and may trouble shoot problem and high profile cases. For Catastrophe (CAT) roles, investigative fieldwork includes a high amount of travel to claim location. Assists in the training of property personnel and serves as a technical resource to the office. May assist in the absence of the Claims Team Manager. Requires knowledge of coverages provided within various homeowner policies. Demonstrated ability to handle claims of the highest complexity and exposure. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Proven ability to provide exceptional customer service. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems, and analytical skills. The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree or equivalent experience and at least 5 years of directly related experience. Completion of advanced property training required. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504872335", "isPrivate": false, "latlongs": "33.748752,-84.38768449999999"}, {"id": 618504861795, "name": "Analyst Product Analysis", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States"], "hot": 0, "department": "Analytics", "business_unit": "3044-USRM-PL Property & Specialty Product-US", "t_update": 1749664560, "t_create": 1749500100, "ats_job_id": "70644", "display_job_id": "2025-70644", "type": "ATS", "id_locale": "2025-70644-en", "job_description": "Description Conducts moderate complexity product analysis under minimal supervision. As subject matter expert for assigned states, completes state reviews and similar work for basic states with minimal supervision or complex states with moderate supervision. Queries data to conduct ad hoc analysis of metrics. Serves as point person for moderate complexity country wide implementations. Serves as team member on medium-term or moderate complexity projects and may occasionally lead own work stream. Provides recommendations to training and processes to manager/mentor Provides analysis to help support business decisions. Provides thoughtful recommendations to state teams on pricing, strategy, etc. Conducts in depth research of competitor filings utilizing various sources. Research may be at the state, competitor or countrywide level. Based on strong understanding of how competitor actions impact marketplace, distribution channel and customers, proactively identifies and brings to attention to state teams and managers significant competitor filings. Contributes to the improvement and development of instructions and training materials. May begin creating and updating training materials. Actively shares job knowledge with less experienced analysts. Leads job shadow discussions with less experienced analysts. May be assigned to mentor a new hire, depending on experience. This is a remote position. Qualifications Bachelor's degree in business, economics, or other quantitative field. Minimum 2 years, typically 3 years or more of relevant experience. Completion on product development program. Proficient in Excel, PowerPoint, and data analysis software (e.g., SAS, Access). Must have good planning, organizational, analytical, decision making and communication skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Minimum 6 years relevant work experience, typically 8 years. Expert skills in Excel, PowerPoint, and statistical software packages (e.g., SAS, SQL, Snowflake, PowerBI). Must have exceptional planning, organizational, analytical, decision making, communication and project management skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504853623", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504818160, "name": "Senior Technical Claims Specialist II, Commercial Excess and Specialized Claims", "location": "Suwanee, Georgia, United States", "locations": ["Suwanee, Georgia, United States", "Remote, Remote, United States", "Boston, Massachusetts, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Bala Cynwyd, Pennsylvania, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States", "Westborough, Massachusetts, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1749497460, "t_create": 1749152220, "ats_job_id": "70564", "display_job_id": "2025-70564", "type": "ATS", "id_locale": "2025-70564-en", "job_description": "As the claims owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Review lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establish appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required. Leads and participates in special projects and performs other duties as assigned. Experience with Commercial Excess and Umbrella claims averaging $1-3 million or more. Advanced to expert knowledge of commercial casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Advanced to expert level of skill in the area of customer focus, gaining support, teamwork, and adaptability. Expert ability to identify and solve problems, achieve results and execute thoroughly. Demonstrated ability to work independently, mentor other employees, and serves as a subject matter expert as normally acquired through 7 or more years of experience. 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