We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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We're inviting motivated, people-focused individuals to apply in advance for our Inside Sales Representative training opportunities beginning in January 2026. Key Dates Licensed Class Begins: February 09, 2026 Unlicensed Class Begins: January 26, 2026 Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. 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Bachelor's Degree preferred. High school diploma or equivalent required. 1-2 years of experience. Claims handling skills preferred. Strong customer service and technology skills. Able to navigate multiple systems, strong organizational and communication skills. 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Perform advanced coverage analysis on issues such as duty to defend vs. indemnify, occurrence vs. claims-made triggers, allocation, multiple policies/insurers, additional insureds, contractual liability, erosion of limits, pollution and professional services exclusions, intentional acts, and other complex endorsements. Draft and manage coverage opinions, reservation of rights letters, declination letters and coverage litigation strategy; coordinate coverage counsel where appropriate. Lead defense strategy for high-exposure suits: review pleadings and discovery, develop litigation plans, retain and manage outside defense counsel, oversee billing practices, and evaluate settlement vs. trial risk. Coordinate with reinsurance, underwriting and subrogation teams on coverage, recovery and allocation issues; manage reporting and ceded claims processes. Set and maintain appropriate reserves for complex and catastrophic exposures; explain reserve rationale to senior management and auditors. Mentor, train and advise claims staff and less experienced examiners on coverage interpretation and complex claim strategies; act as an internal resource and SME. Monitor case law, regulatory and legislative developments affecting CGL and casualty coverage; translate trends into actionable practice updates and training. Participate in cross-functional special projects (policy language review, claim handling playbooks, major loss response) and continuous improvement initiatives. 5-7+ years of progressively responsible experience handling Commercial General Liability and/or complex Commercial Auto casualty claims, including substantial experience with high-severity and multi-party litigation. Demonstrated expertise in coverage analysis and interpretation of CGL policies and common endorsements; experience drafting coverage opinions and reservation of rights letters. Strong litigation management experience: selecting and supervising defense counsel, discovery and trial exposure management, mediation/arbitration, and settlement negotiations. Proven ability to analyze, allocate and defend exposure across multiple policies and jurisdictions. Excellent written and verbal communication skills; capable of articulating complex coverage positions to legal counsel, underwriting, senior management and external parties. Strong decision-making and judgment under pressure with a track record of handling confidential, high-stakes matters. Proficient with claims management systems and standard MS Office tools (Excel, Word). 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Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims. Management so appropriate action can be taken where required. Participates in special projects. Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly. 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Reviews lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establishes appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims. Management so appropriate action can be taken where required. Participates in special projects. Bachelor's degree and 5 to 7 years claims adjusting experience. Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly. Expert level experience with Commercial Casualty and/or Commercial Specialty Claims that exceed $1 million or more at the Primary and Excess level required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514833859", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618514820699, "name": "Senior Claims Representative", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Suwanee, Georgia, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1767886140, "t_create": 1767714420, "ats_job_id": "73886", "display_job_id": "2026-73886", "type": "ATS", "id_locale": "2026-73886-en", "job_description": "Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments. 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Bachelor's Degree preferred. High school diploma or equivalent required. 1-2 years of experience. Claims handling skills preferred. Strong customer service and technology skills. Able to navigate multiple systems, strong organizational and communication skills. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}