We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Research policy, coverage and eligibility provisions Upholds our client care standards by achieving individual goals on call quality, handle time, adherence, first call resolution, and reliability Maintains and tracks accurate data in various computer systems. Associates degree in a business-related field or equivalent training required. Minimum of 6 months related work experience required; customer service experience or help desk preferred. Ability to review, record and organize information from a variety of departments. Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment. Ability to handle confidential and proprietary information. Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office. Must have a clear understanding of the organization`s policies, standards and procedures to guide customer interactions. 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This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. 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This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. 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Litigation Execution & Management: Independently oversee all phases of complex litigation, including discovery, hearings, trials, and settlement negotiations, ensuring meticulous preparation and execution of legal documents and motions. Manage and co-chair trials with exposure typically exceeding $50,000, leading negotiation efforts to achieve optimal resolutions that safeguard client interests. Technology Utilization: Champion the use of state-of-the-art e-discovery tools and case management technologies to enhance legal workflows, operational efficiency, and remote collaboration across teams. Client Advisory and Relationship Management: Serve as a trusted legal advisor providing clear, authoritative opinions and strategic counsel to Claims Representatives and insured clients. Risk Evaluation and Mitigation: Proactively identify, assess, and mitigate potential legal risks associated with complex cases. Budget and Resource Management: Oversee litigation expenses, trial budgets, and case timelines to balance high-quality legal representation with fiscal responsibility. Training, Mentorship, and Leadership: Design and lead comprehensive training programs for Legal, Claims, and other departments to enhance team competencies and legal knowledge. Provide mentorship, guidance, and support to junior and mid-level attorneys, paralegals, and law clerks, fostering professional development and a collaborative work environment. Continuous Legal Knowledge Enhancement: Stay current on evolving legal developments, industry trends, and relevant medical, scientific, or engineering issues affecting cases. Organizational Improvement & Collaboration: Actively contribute to initiatives that improve the efficiency and effectiveness of the Staff Legal and Global Legal & Compliance organizations. Ethical Compliance Adherence: Uphold and promote the highest standards of legal ethics and professional conduct in all activities. Manage complex ethical issues and guide junior attorneys in compliance with the Model Rules of Professional Conduct (MRPC). Juris Doctor (JD) or LLB degree from an accredited law school. Admission to the bar in Texas and in good standing; additional licensure for specialized courts or boards may be required. Minimum of 8 years of successful trial attorney experience, with a focus on insurance law and complex civil litigation and as necessary. Proven expertise managing high-stakes, complex litigation with substantial exposure (trials exceeding $50,000). In-depth knowledge of insurance law, regulatory frameworks, and client business operations. Exceptional legal research, writing, negotiation, and analytical skills. Proficiency with advanced e-discovery platforms, case management software, and remote collaboration tools. 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Collaborate cross-functionally with additional LMI teams including Legal, Finance, Accounting, and Risk Management to execute transactions and manage the portfolio. 3-6 years of relevant work experience in infrastructure or private equity investing, investment banking, or consulting Previous experience in underwriting direct / co-invest investments with a demonstrated ability to identify and evaluate transaction risks, value-creation opportunities and risk mitigation strategies. Excellent written and verbal communication skills; comfortable making investment recommendations, and addressing questions from, an investment committee. Detail-oriented, accurate, and capable of producing consistent work product. Strong interpersonal skills; comfortable with consensus decision-making and working in a collaborative, team-based environment. Self-motivated and creative with the ability to work independently; flexibility to take on additional responsibilities depending on the needs of the business. Proven ability to interact and build relationships with internal and external investment professionals and executives. Ability to manage multiple responsibilities and time-sensitive deliverables with a high degree of quality and accuracy. Passion for investing and strong interest in energy and infrastructure. 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Transparency Tools Utilization: Leverage tools such as PowerBI, JIRA, and JIRA Plans to provide insights into team performance and progress. Ensure that teams maintain visibility and transparency in their processes. Opportunity Identification: Actively identify areas for improvement within teams, including process enhancements, team dynamics, and overall workflow efficiency. Champion innovative solutions to enhance productivity. Impediment and Blocker Removal: Proactively identify and remove impediments that hinder team progress. Work collaboratively with teams to resolve issues quickly and effectively. Issue Escalation: Monitor team dynamics and project progress, escalating issues to leadership when necessary to ensure timely resolution and alignment with strategic goals. Collaboration with POs and EMs: Partner closely with Product Owners and Engineering Managers to create a healthy and sustainable work environment. Facilitate open communication and collaboration among stakeholders. Program Increment (PI) Planning Facilitation: Successfully prepare and facilitate large scale Program Increment planning sessions throughout the year. These sessions will include many dependent teams delivering on a large-scale Pricing program roll out. Dependency Management: Proactively identify and manage dependencies as it relates to program delivery. Engage dependent teams to ensure proper lead time and visibility are provided. Bachelor's degree in a relevant field Minimum of 5 years related experience Proven experience as a Scrum Master or Agile Coach, preferably within a portfolio or multi-team environment. Strong understanding of agile methodologies, principles, and frameworks (Scrum, Kanban, etc.). Excellent facilitation, coaching, and mentoring skills. Proficiency in using agile project management tools (e.g., JIRA, PowerBI) for tracking and reporting. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization. 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Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority. Accountable for security of financial processing of claims, as well as security information contained in claims files. Responsible for managing the practices and billing activities of outside and in-house counsel. May assist in the absence of the Claims Team Manager, representing the company on matters involving state or federal regulatory agencies. May be involved in special projects and/or mentoring at the direction of local management. 5+ years of litigation experience Expert knowledge of handling personal lines complex claims with severe to catastrophic injuries and fatalities Must have an expert knowledge of coverage, liability, and complex claims handling procedures. Must be able to effectively handle claims at the highest technical and complexity level. Must be knowledgeable of state and federal laws in the adjuster's jurisdiction. A full working knowledge of claims operations and procedures is required. Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience. 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Technical & Product Delivery Lead your track to design, build, and launch the green-field Workers Compensation claims ecosystem--core and non-core capabilities--towards the North-Star architecture. Define, track, and communicate product & platform KPIs (e.g., claims cycle time, NPS, MTTR, cloud spend) with Product Owners to guarantee that every release delivers measurable customer and business value. Provide thought leadership in resilience, security, scalability, operational excellence, and cost optimization; continuously scout emerging technologies, run lean POCs, and shepherd viable solutions through ARB approval. Act as financial steward--forecast, track, and optimize both build and run costs (FinOps) to maximize ROI and minimize total cost of ownership over the platform's life-cycle. Initiate and foster collaborative relationships across business, operations, and technology leadership to drive the Evergreen roadmap from idea through production support. Bachelor's degree in Computer Science or equivalent experience. 5+ years of hands-on software development experience (preferably Java/Springboot), progressing through Senior/Principal Engineer to Solution Engineer or Architect. 2+ years formal people leadership or team-lead experience, including hiring, performance management, and mentoring. Proven success designing and delivering large-scale, cloud-native systems on AWS, leveraging modern DevSecOps, IaC, and CI/CD pipelines. Demonstrated ability to translate business strategy into actionable technical roadmaps, manage to KPIs and budgets, and articulate ROI for engineering investments. Excellent analytical, consultative, and communication skills with a track record of building consensus among diverse stakeholders. Guidewire, insurance, claims, or other highly regulated, data-intensive domain expertise. Hands-on experience with large transformation or legacy-replacement programs. FinOps, AWS Cloud Financial Management, or similar cost-optimization credentials. Scaled-Agile experience (SAFe, Nexus, etc.) and familiarity with Lean Portfolio Management. A life-long learner who stays on top of technology trends and encourages experimentation. A pragmatic, inclusive leader who builds psychological safety, values diverse perspectives, and empowers teams to take smart risks. A go-getter who owns outcomes, raises the bar for reliability, security, scalability, and cost efficiency--and inspires others to do the same. 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Recognize coverage issues and what policy language and facts should be considered. Attend mandatory and court ordered litigation events. Communicates with various parties associated with the claim. Respond to written and verbal inquiries in a timely and professional manner, ensuring compliance within all company and statutory guidelines. Prepare detailed and comprehensive initial reports and follow up reports with concise and effective action plans designed to move the claim towards resolution. Identifies potential suspicious claims and refers to the Special Investigation Unit and identifies opportunities for third party subrogation. Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management. Participates in or leads special projects and mentors others. May assist with training. Serve as the backup for the manager when needed, reviewing file reports, evaluations, reserve recommendations and authority requests. Assist with learning and development of less tenured adjusters in various legal, injury and venue specific arenas and serve as a mentor and subject matter expert in areas of specialty. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}