We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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In this pivotal role, you will: Spearhead custom, moderate to complex research initiatives to inform our claims experience strategy, directly impacting user satisfaction and driving business outcomes. Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data. Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation. Lead high-visibility research projects, collaborating closely with key stakeholders such as UX, Product Owners, IT, Analytics, and more. Contribute to and potentially lead the objective-setting and discovery process, including user persona development, journey-mapping, and interpretation of user goals. Showcase your ability to influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context. Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders. Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals. 2+ years of UX Research experience in a corporate agile setting, Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design, Master's degree preferred Expertise in a wide range of qualitative and quantitative research methods, including usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations Familiarity with quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX Commitment to ongoing learning and staying current with industry techniques and tools Strong organizational, analytical, critical thinking, and team-building abilities Proven track record of effective collaboration with cross-functional teams Experience in the insurance or financial services industry", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497727173", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618497726487, "name": "Principal Researcher, User Research - Remote/Hybrid", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Seattle, Washington, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States"], "hot": 0, "department": "Digital Customer Experience", "business_unit": "3029-USRM-Experience & Strategy-US", "t_update": 1716224940, "t_create": 1715701320, "ats_job_id": "64220", "display_job_id": "2024-64220", "type": "ATS", "id_locale": "2024-64220-en", "job_description": "Working alongside a blend of user and market researchers, you will collaborate closely with cross-functional teams including UX, Product, Process, and Technology to advocate for the user while aligning with business objectives. In this pivotal role, you will: Spearhead custom complex research initiatives to define our strategy for consumer facing Auto, Property, and Specialty insurance sales experiences, directly impacting user satisfaction and driving business outcomes. Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data. Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation. Lead high-visibility research projects, collaborating closely with key stakeholders such as UX, Product Owners, IT, Analytics, and more. Lead the objective-setting and discovery process, including user persona development, journey-mapping, and interpretation of user goals. Showcase your ability to influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context. Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders. Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals. 5+ years of UX Research experience in a corporate agile setting, Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design OR Master's degree with 3+ years of relevant experience, Master's preferred Expertise in a wide range of qualitative and quantitative research methods, including usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations Familiarity with quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX Commitment to ongoing learning and staying current with industry techniques and tools Strong organizational, analytical, critical thinking, and team-building abilities Proven track record of effective collaboration with cross-functional teams Proficient in Microsoft Office applications (Word, Excel, PowerPoint) Experience in the insurance or financial services industry", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497726487", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618497147003, "name": "Director II, Enterprise Data Science and AI Fundamentals", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Seattle, Washington, United States"], "hot": 0, "department": "Data Science", "business_unit": "3042-Enterprise Transformation & Solutions-US", "t_update": 1715687700, "t_create": 1713294720, "ats_job_id": "63716", "display_job_id": "2024-63716", "type": "ATS", "id_locale": "2024-63716-en", "job_description": "Broadly set vision and act as technical/scientific advisor for how to improve our Enterprise DS practice, via a combination of development programs, risk management processes, community culture, streamlining best practices, and similar initiatives. In partnership with Enterprise Risk Management, Global Compliance, and key DS leaders, create and streamline a Model Risk Management program to identify our current AI footprint. Help align research and governance initiatives for Generative AI and other next-generation tech, and create programs to ensure we experiment with integrity and speed. Help define and measure technical capabilities such as Machine Learning Operations (MLOps), High Performance Engineering, etc., and create programs and practices to drive adoption of best practices. Help collect, curate, and refine best scientific practices across the enterprise, establishing common documentation, knowledge sharing programs, training curricula, and development programs. Create and maintain a culture of continuous learning and collaboration across DS teams. In partnership with our Data Offices and Legal counsel, help drive strategy for advanced privacy protection using novel technologies, including Privacy Preserving Analytics, Synthetic Data, Federated Learning, Multiparty Communication, and other techniques to help us better protect our customers' data while driving powerful insights. Work with business units across Liberty to educate DS, executives, and business users on ethical considerations around AI, including proper usage of AI, algorithmic bias, and risk management. Broad experience with hands-on modelling and DS lifecycle activities, particularly in Python, and ability to communicate at a high level with DS and non-technical leaders Demonstrated ability to build trust with stakeholders Demonstrated experience leading DS projects Proven ability to lead and drive high profile cross-functional projects and teams Broad understanding of emerging scientific trends and techniques in MLOps, privacy, interpretability, explainability, risk management, bias and fairness, hallucinations, etc. Competencies typically acquired through an advanced degree (in Statistics, Mathematics, Data Science or other relevant field of study) and 8 years of relevant experience or may be acquired through a Bachelor's degree (scientific field of study) and 10 years of relevant experience.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497147003", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618496905175, "name": "Senior Actuarial Manager", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Chicago, Illinois, United States", "New York, New York, United States", "Plano, Texas, United States", "Weatogue, Connecticut, United States"], "hot": 0, "department": "Actuarial", "business_unit": "0022-Corporate Finance-US", "t_update": 1715687700, "t_create": 1711977600, "ats_job_id": "63482", "display_job_id": "2024-63482", "type": "ATS", "id_locale": "2024-63482-en", "job_description": "Oversee adequacy and consistency of reserves across LM through objective and independent reserve reviews Develop frameworks and cultivate actionable insights on matters that have enterprise-wide impacts Drive reserving innovation through the research and application of alternative methods and approaches to address existing and potential opportunities Influence key strategic decisions related to reserving through compelling, targeted and comprehensive communications around reserve analysis results Collaborate with reserving teams across the company to connect related work, identify reserving themes and share best practices Develop strategies around comprehensive monitoring to efficiently highlight emerging trends Lead cross-business unit and cross-functional projects that significantly impact the Company's decisions around reserve levels Lead cross-business unit and cross-functional projects that set standards and expectations regarding how we measure and monitor macro events that impact reserving FCAS with at least 10 years of progressively increasing experience in actuarial roles; reserving and supervisory experience preferred Broad knowledge of personal, commercial and specialty insurance; experience with non-US business and reinsurance preferred Experience building consensus and executing on change with cross-functional teams Advanced decision making and problem-solving skills Exceptional team building and employee development skills Track record of forming trusted relationships with business leaders Demonstrated experience providing proactive guidance to drive business value Excellent written and verbal communication skills; ability to tailor messaging to diverse audiences Adheres to the highest standards of personal and professional integrity", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618496905175", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618497376844, "name": "Consultant, Product Analysis - Personal Lines Property", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Seattle, Washington, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States"], "hot": 0, "department": "Product Management", "business_unit": "3008-USRM-Product-US", "t_update": 1716226680, "t_create": 1714143540, "ats_job_id": "63982", "display_job_id": "2024-63982", "type": "ATS", "id_locale": "2024-63982-en", "job_description": "Lead and execute complex analyses and recommendations to influence state, multi-state and countrywide strategies to improve profitability, competitiveness, and operational efficiency while taking into account state level market conditions and compliance constraints. Query and validate large and complex datasets to deliver analytically sound insights. Serves as a thought partner in managing state results and strategy by monitoring key metrics and understanding the competitive environment. Presents analyses to DSOs, senior leadership and other cross-functional partners that translates complex work into an easy, digestible story with an appropriate level of detail. Independently build and manage project plans to deliver results and implement solutions in support of state and organizational goals. Influence decision making and alignment with cross-functional partners through clear and effective communication. Mentor, formally and informally; and provide basic analytical coaching to less experienced analysts. Bachelor's degree in business, information management, economics, or other quantitative field. Master's degree preferred. Minimum 4 years, typically 6 years or more of relevant work experience. Knowledgeable in data query languages and tools (SAS and SQL); proficient in new and emerging technologies; may possess data modeling skills. Highly developed communication and presentation skills. In-depth knowledge of data concepts, strategies, and methodologies. In-depth knowledge of data architectures, solutions and designs; extensive knowledge of business operations, strategies and objectives. Highly developed negotiation, facilitation and consensus building skills.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497376844", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618496618922, "name": "Senior Underwriter, Excess Casualty", "location": "Chicago, Illinois, United States", "locations": ["Chicago, Illinois, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1715687640, "t_create": 1711034820, "ats_job_id": "63336", "display_job_id": "2024-63336", "type": "ATS", "id_locale": "2024-63336-en", "job_description": "Works within defined limits and authorities on assignments of moderate complexity. Reviews and negotiates policy terms and conditions with assistance from the manager. Reviews, rates, and underwrites targeted new business and renewal accounts at the direction of the manager. Establishes and maintains relationships with the brokerage community to facilitate marketing of Excess products and services. Underwrites targeted new and renewal business by reviewing and analyzing insured's (or prospective insured's) loss history, financials, and other pertinent information at the direction of the manager. Contributes to the development of marketing plans, product analysis, services, geographic focus and broker intelligence. Communicates with other product line underwriters and claims analysts in order to provide comprehensive customer service. Performs related duties as requested to include, report preparation, presentations, and special projects to assist in ensuring the success of the product line unit. Region covers the Midwest. Bachelor's degree or advanced degree 3-5 years underwriting experience. Requires knowledge of underwriting concepts, practices, and procedures. Strong verbal and written communications skills. Strong negotiation, analytical, and decision-making skills are also required Wholesale Midwest relationships preferred. 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Establishes position as a trusted advisor while delivering product, underwriting philosophy, appetite and system training, support retention and new business development to increase depth and maximize agency revenue. Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory. Collaborates with Personal Lines (PL) or Business Lines (BL) counterparts to effectively partner with shared agency assignments. Provides leadership and mentoring for other team members, guidance on agency initiatives, and contributes ideas for continuous improvement. Performs other duties as assigned. Minimum six years of progressively more responsible insurance sales and management work experience. Advanced knowledge of company services, products, marketing techniques, insurance contracts, risk funding and rating plans, and industry trends. Proven track record of revenue growth and sales success in a prior role. Proven success in developing and building partnerships, decision making and problem solving. Advanced knowledge of the business including production management, claims, loss prevention, underwriting, administration, sales operations and agency business operations. Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills. High degree of customer focus, interpersonal relationship skills and problem solving. Advanced analytical thinking, business analytics and business development skills. Well versed understanding of marketing principles. Must be licensed by the state if required. Ability to travel daily with occasional overnight travel. Appropriate driving record required to operate a company vehicle.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497367273", "isPrivate": false, "latlongs": "35.4675602,-97.5164276"}, {"id": 618497350961, "name": "Principal (Lead) Software Engineer, Investments Technology (Public Markets, Derivatives)", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1715687640, "t_create": 1713993900, "ats_job_id": "63837", "display_job_id": "2024-63837", "type": "ATS", "id_locale": "2024-63837-en", "job_description": "Deliver artifacts, technical alternatives and architectural designs that meet business requirements Collaborate with development teams and architects building Innovative, API first, cloud native solutions using AWS platform, Snowflake, Informatica/Glue, Power-BI/Dash, Python, Rest API, Django, React, etc Collaborate with architecture team and across LMI Tech/Corporate tech team Eight or more years of software engineering experience Strong background in business operations and strategies, including global technology and financial services trends Hands-on involvement with layered systems architectures, designs and shared software concepts Familiarity with functional and system integration testing Experience working in an agile environment Excellent negotiation, facilitation and consensus-building capabilities Openness and adaptability to respond to fast-moving circumstances Proficiency in multiple object-oriented programming languages and tools Excellent oral and written communication skills Aptitude for working in teams In-depth knowledge of diverse and emerging technologies, architectural concepts and principles A deep understanding of layered solutions and designs Awareness of policies regarding security and privacy Understanding of backlog tracking, burndown metrics and incremental delivery A Bachelor's or Master's degree in a technical or business discipline, or equivalent experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497350961", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618497723001, "name": "Lead Financial Analyst", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States"], "hot": 0, "department": "Finance & Accounting", "business_unit": "0620-GRS-Office of the CFO-US", "t_update": 1715785080, "t_create": 1715619000, "ats_job_id": "64208", "display_job_id": "2024-64208", "type": "ATS", "id_locale": "2024-64208-en", "job_description": "Prepares and reviews complex standard and ad hoc reports (monthly, quarterly and annual book close; which includes reconciliations, controls, manual journal entries, preparation of financial statements) utilizing a broad knowledge of accounting principles. Presents findings/recommendations to Management. Support Quarterly and Annual Footnote coordination and preparation. Collaborates with various home office and country stakeholders to ensure financial results are complete, accurate and timely as well as facilitating the explanation of results to stakeholders and leadership. Facilitates discussion and manages relationships with local country offices, helping to identify best practices and process efficiencies as well as troubleshooting to resolve reporting issues. Oversees a financial system, coordinating enhancements and assisting in resolving production problems. Responsible for complex accounting and financial analysis. Prepares reports efficiently and effectively utilizing advanced technical accounting knowledge. Ensures appropriate use of historical information and current trends. Identifies, recommends and executes resolutions to issues as they arise. Responsible for following enterprise risk management and compliance procedures. Follows risk management and quality compliance processes to include quality control compliance (i.e. attestation). Follows safeguards to protect company assets and ensure compliance with Corporate and Company procedures. Leads projects of moderate to high scope and complexity. Communicates project opportunities and constraints to Management while monitoring project status. May also actively participate in cross-functional project of moderate to complex scope. Fosters the development of teammates by sharing expertise and experience through training or reviewing their work. Bachelor's degree (Finance or Accounting preferred) or equivalent experience. A minimum of 5 years of financial related experience is preferred. Solid understanding of accounting knowledge/skills is required. Experience initiating and leading projects, and ability to work with senior managers and key stakeholders in SBU/Corporate Departments Experience in SAP, HFM, Finance BI, and/or Hyperion Essbase preferred. 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