We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, taking payments, correspondence, and process other insurance transactions to provide customer service and support. Performs other duties as needed. Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability. Adheres to a daily schedule to help maintain phone and offline service levels. Interacts with other departments including underwriting and billing to help resolve customer requests. Highschool Diploma or equivalent Minimum of 1-2 years of relevant customer service or administrative experience preferred. Proficiency with computers is mandatory. Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast pace structured teamwork environment is required. Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems. Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures. Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497362963", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618497688568, "name": "Senior Claim Resolution Specialist I, NF (NY Experience Required)", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Bala Cynwyd, Pennsylvania, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1715717880, "t_create": 1715352600, "ats_job_id": "64159", "display_job_id": "2024-64159", "type": "ATS", "id_locale": "2024-64159-en", "job_description": "Manages, investigates and resolves medical claims or medical litigation claims assigned by the Claims Team Manager and assists in providing service to policyholders and agents for moderate exposure and/or complex claims under limited supervision. Responsible for evaluating and assessing medical litigation claims and identifying the appropriate litigation strategy to minimize overall risk.Depending on jurisdiction, may attend court hearings or conferences and presents arguments to arbitrator and attorneys. Manages, evaluates and resolves claims assigned by Claims Team Manager. Evaluates liability, medical necessity, causality and settles claims within prescribed authority. Communicates with policyholders, agents, witnesses, and claimants in order to gather information regarding claims and refers tasks to auxiliary resources as necessary. Responds to various written and telephone inquiries including status reports. Reviews medical records and bills to verify claimed treatment is causally related to the accident and is reasonable and necessary given facts of the claim. Ensures adequacy of reserves and settlement authority. Confirms or denies coverage and liability and advises policyholders, agents and claimants as to proper course of action. Makes effective use of loss management techniques (IMEs, Nurse Review, andBill Review). Negotiates settlements with attorneys, claimants, and medical providers. Arranges for expert inspections involving third party or potential fraud actions as needed. Updates files and provides comprehensive reports as required. Identifies and recommends referral of potentially fraudulent claims to the Special Investigation Unit. Recognizes continuous improvement opportunities and develops problem statements and countermeasures for implementation commensurate with the parameters of current assignment. Strong written and oral communications skills required Good interpersonal, analytical, decision making and negotiation and influencing skills required Customer service experience preferred Knowledge of legal liability, general insurance policy coverage and the ability to review and understand medical records to determine causality and medical necessity The capabilities, skills and knowledge required is normally acquired through a Bachelors degree or equivalent experience and 3 to 5 years of directly related experience Ability to obtain proper licensing as required", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497688568", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618497304690, "name": "Senior Technical Claims Specialist II, Environmental", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1715687640, "t_create": 1713794400, "ats_job_id": "63779", "display_job_id": "2024-63779", "type": "ATS", "id_locale": "2024-63779-en", "job_description": "This is a remote position, and does require going into one of the following GRS Claims Offices at least twice a month if you reside within a 50 mile radius: Bala Cynwyd, PA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT. We have flexibility to fill this position as a Senior Technical Claims Specialist I or II, depending on candidate experience. The salary range posted reflects this range and various geographic remote locations. A typical salary will be between $110,000-$130,000. Senior Technical Claims Specialist I Salary: $81,700-152,400 (based on candidate location and experience) Senior Technical Claims Specialist II Salary: 91,800-171,100 (based on candidate location and experience) Annual FTO Days Accrual: 2 days per month, up to 20 days per year Bachelors' and/or advanced degree. Advanced to expert knowledge of Commercial Casualty claims investigation, coverage, reserving, expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Advanced to expert level of skill in the area of customer focus, gaining support, teamwork, and adaptability. Expert ability to identify and solve problems, achieve results and execute thoroughly. 5+ years claims/legal experience; or in a related field. 7 years' of experience preferred. Experience with Environmental and Toxic Tort, along with strong coverage analysis required. Functional knowledge of law and insurance regulations in various jurisdictions. Demonstrated strong verbal and written communication skills. As the claims owner, determines coverage, investigates the claims, determines liability, sets and adjusts reserves, evaluates the claim, negotiates a settlement, authorizes and pays the claim; may deny claims. Review lawsuit documentation and supporting documents, claims file, investigation, etc. Establish actions to be taken to resolve lawsuit. Includes determining loss coverage, amounts owed, discovery plans, setting reserves and negotiations. Establish appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit. Responsible for managing the practices and billing activities of outside counsel. Accountable for security of financial processing of claims, as well as security information contained in claims files. Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues. May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required. Leads and participates in special projects and performs other duties as assigned.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497304690", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618497772017, "name": "Department Application Specialist", "location": "Wausau, Wisconsin, United States", "locations": ["Wausau, Wisconsin, United States", "Remote, Remote, United States"], "hot": 0, "department": "Technology", "business_unit": "3035-GRS-Office of Operations-US", "t_update": 1715955420, "t_create": 1715785080, "ats_job_id": "64244", "display_job_id": "2024-64244", "type": "ATS", "id_locale": "2024-64244-en", "job_description": "Manages projects involving low to medium complexity. Performs assigned business analysis tasks which may include: business problem definition, cost/benefit analysis, workflow, process and data analysis, business requirements and specifications writing, test planning, testing, procedure and operational manual writing, training and implementation. Maintains a strong understanding of department operations and assist in developing appropriate systems to create operational effectiveness. Works with agile representatives regarding the design, implementation and maintenance of business operations. Analyzes system changes, enhancements and new programs appropriate for departmental needs and objectives. May deal directly with customers to determine and document business requirements for customized information technology services. Provides assistance, problem solving and consulting to those responsible for resolution of operational and systems support issues. May answer \"Help Desk\" calls. May partner with Agile teams to support a full range of projects which involve low to medium complexity. Broad knowledge of business operations with the ability to perform staff level duties and applications to create operating effectiveness through automation required; normally acquired through a Bachelors Degree in a non-technical area plus 3-5 years of related work experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497772017", "isPrivate": false, "latlongs": "44.9591352,-89.6301221"}, {"id": 618497772766, "name": "Assistant Controller I - Accounting Operations", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States", "Columbus, Ohio, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States", "Seattle, Washington, United States"], "hot": 0, "department": "Finance & Accounting", "business_unit": "0022-Corporate Finance-US", "t_update": 1715971980, "t_create": 1715796900, "ats_job_id": "64254", "display_job_id": "2024-64254", "type": "ATS", "id_locale": "2024-64254-en", "job_description": "Builds a culture of innovation to continuously improve processes to ensure work is performed in the fastest, most efficient means possible. Ensures the accurate, timely completion of monthly, quarterly and annual book close cycles for a complex accounting function by effective planning, monitoring, and problem solving. Oversees the production of all financial reports issued by a complex accounting function, ensuring accuracy and compliance with accounting regulations. Guides the team in researching highly complex accounting policy issues and developing processes to address them, ensuring the issues are communicated appropriately to senior management. Develops, documents, and assures adherence to an internal control framework that ensures accurate and timely financial reporting. Makes recommendations to continuously improve the overall control environment. Provides sound financial advice to business units or other departments, anticipating the financial statement impact of changes in the business environment and making recommendations to ensure appropriate and beneficial accounting treatment. Understands how data flows through the financial systems to the accounting function, planning appropriately for changes and prioritizing and implementing enhancements. Uses increasing insight to identify and implement improvements that increase the business value and efficiency of the work performed. Initiates and/or leads increasingly complex projects and continuous improvement activities that may span beyond the scope of own team`s responsibilities. Delivers business results while building the team`s capabilities by setting challenging objectives and coaching the team to achieve them. Has the vision to create employee development plans that build strengths needed for the current operation and for the future. Takes action to attract, engage, and advance the careers of people from all backgrounds and experiences. May recommend changes to the structure of the organization to address changes in the business or improve customer service. Bachelor`s degree (Accounting or Finance) is required CPA or advanced degree in Accounting preferred Minimum of 10 years of accounting or finance experience Management experience preferred - ability to inspire and motivate team members, fostering a collaborative and supportive culture Experience managing an offshore team preferred Must demonstrate the ability to execute thoroughly in a fast-paced work environment, adapting quickly to changing conditions to achieve results Must possess the ability to collaborate with peers across the organization to gain support for ideas and execute on projects that deliver value to customers Comfortable leading meetings, making strategic recommendations to senior management and giving presentations to increasingly large audiences Possesses an advanced understanding of accounting principles", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497772766", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618497493614, "name": "Insurance Defense Attorney", "location": "Hauppauge, New York, United States", "locations": ["Hauppauge, New York, United States", "New York, New York, United States"], "hot": 0, "department": "Legal", "business_unit": "0014-Corporate Legal-US", "t_update": 1715687640, "t_create": 1714592880, "ats_job_id": "64042", "display_job_id": "2024-64042", "type": "ATS", "id_locale": "2024-64042-en", "job_description": "Experienced litigation attorney: You'll manage the entire legal process, from investigation and discovery though trial prep and court proceedings representing clients in depositions, site inspections, court hearings, trials, etc. and negotiating settlements as required. Strategic partner: Researching all applicable laws and findings, you will develop appropriate legal strategies for all stages of litigation and share them with claims representatives and insured clients. People person: You'll establish and maintain good relationships with claims representatives and insured clients, and occasionally conduct training sessions for Legal, Claims or other departments. Effective communicator: You'll develop and render clear, unambiguous legal opinions and strategies, and draft legal documents including pleadings and motions. Collaborative mentor: You'll provide guidance and direction to junior attorneys, paralegals or law clerks, while also having opportunities to interact and collaborate with Home Office Legal. Venues covered including Queens and NYC venues. What you've got: Membership in the New York State Bar Appropriate special licenses to practice before boards or federal courts preferred A minimum of three years of successful experience conducting discovery, depositions, oral arguments, mediations, arbitrations, hearings and trials. Experience representing insurance companies Talent for cultivating strong working relationships with internal and external partners Aptitude for detailed, analytical thinking Process-oriented mindset, with proven ability to meet deadlines and stay organized Persuasive oral and written communication skills Knowledge of insurance law Familiarity with the latest developments in the practice of law, as well as pertinent knowledge in related fields Proficiency with technologies that reduce costs and facilitate the practice of law and remote work A JD degree", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497493614", "isPrivate": false, "latlongs": "40.8256536,-73.2026138"}, {"id": 618497739629, "name": "Insurance Defense Attorney", "location": "Seattle, Washington, United States", "locations": ["Seattle, Washington, United States", "Remote, Remote, United States", "Liberty Lake, Washington, United States", "Portland, Oregon, United States"], "hot": 0, "department": "Legal", "business_unit": "0014-Corporate Legal-US", "t_update": 1715795640, "t_create": 1715778060, "ats_job_id": "64240", "display_job_id": "2024-64240", "type": "ATS", "id_locale": "2024-64240-en", "job_description": "Engaged legal professional: You'll manage the entire legal process, from investigation and discovery though trial prep and court proceedings, representing clients in depositions, site inspections, court hearings, trials, etc. and negotiating settlements as required. Strategic partner: Researching all applicable laws and findings, you will develop appropriate legal strategies for all stages of litigation and share them with claims representatives and insured clients. People person: You'll establish and maintain good relationships with claims representatives and insured clients and occasionally conduct training sessions for Legal, Claims or other departments. Effective communicator: You'll develop and render clear, unambiguous legal opinions and strategies, and draft legal documents including pleadings and motions. What you've got: Membership in the Washington State Bar. Also licensed in Oregon, helpful. Appropriate special licenses to practice before boards or federal courts preferred A minimum of one-year experience as an attorney Talent for cultivating strong working relationships with internal and external partners Aptitude for detailed, analytical thinking Process-oriented mindset, with proven ability to meet deadlines and stay organized Excellent oral and written communication skills Familiarity with the latest developments in the practice of law, as well as pertinent knowledge in related fields Familiarity with insurance law a plus Proficiency with technologies that reduce costs and facilitate the practice of law and remote work A JD degree", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618497739629", "isPrivate": false, "latlongs": "47.6061389,-122.3328481"}, {"id": 618497086514, "name": "Senior Technical Claims Specialist, Commercial Lines Excess Coverage", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1715687700, "t_create": 1712923260, "ats_job_id": "63648", "display_job_id": "2024-63648", "type": "ATS", "id_locale": "2024-63648-en", "job_description": "* Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes Claims systems to document claims and to diary future events or follow-up. Within prescribed settlement authority for the line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level. Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting. Manages relationships and acts as liaison with various business partners (e.g., Underwriting, Reinsurance, Etc.). Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment. Monitors the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority. Participates in Claims audit process. May provide claims marketing services by participating in meetings with brokers, risk managers and re-insurers. Participates in special projects. Bachelor's degree and 5 to 7 years of relevant claims handling experience. Experience with Commercial Umbrella policies/Excess claims averaging $1-3 million or more preferred! Experience with Coverage A and Coverage B claims on admitted and non-admitted paper a plus! Advanced knowledge of Commercial Casualty claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment. Intermediate to advanced level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly. Experience mentoring others and/or serving as Subject Matter Expert with related claims. 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Serves as the point of contact for internal and external customers on contractual matters by acting as contractual mediator between company employees, customers, and vendors Ensures timely review and approval or reconciliation of variations. Advises management of contractual rights and obligations and provides interpretation of all other terms and conditions Researches, recommends, and creates contract policies, procedures, and contractual documents Coordinates with Company's legal counsel, negotiating with vendors and customers. Ensures that signed contracts are communicated to all relevant parties to provide contract visibility and awareness May assist in the development and maintenance of a contract database and recommends improvements to contract templates. 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}