We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Present new products and services to Safeco's agents and customers Research policy, coverage and eligibility provisions related to unique circumstances Perform all responsibilities to achieve individual goals on quality, time and client satisfaction results Resolves escalated calls. Stays updated on and properly executes upon newsflashes, new workflows and processes Participate as subject matter expert on project teams impacting the contact center (processes, systems, programs, etc) Mentor and coach more inexperienced reps on skills and site workflows. Provide leadership by participation in site programs or contests, facilitating stand up meetings, teaching sections of new hire training, etc Associates degree in a business related field preferred and a minimum of 2 year as an Agent CSR or a minimum of 4 years external insurance customer service work experience is required. Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment. Ability to review, record and organize written data from a variety of sources with no pre-established format. Excellent oral, written, interpersonal and influencing communication skills, and the capacity to multi-task in a structured work environment, are required. Ability to handle confidential and proprietary information is critical. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft office tools is necessary. 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Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence, and processes other insurance transactions to provide customer service and support. Performs other related support duties as requested, such as answering phones, processing mail, and assisting customers. Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability. Adheres to a daily schedule to help maintain phone and offline service levels. Identifies all required forms and materials related to policy changes and certificates Assists in handling various requests from agents and insureds, including completing basic policy changes Interacts with other departments, including underwriting, billing, and processing, to help resolve customer requests. Highschool Diploma or equivalent Minimum of 1-2 years of relevant customer service or administrative experience preferred. Prior Call Center experience preferred. Proficiency with computers is mandatory. Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast pace structured teamwork environment is required. Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems. Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures. 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In this position, you'll take on with a wide array of responsibilities, including reporting, analysis, and data reconciliation. Prepare standardized financial reports Review and update job documentation, and work with spreadsheets to analyze and distribute financial data. 0-2 years of professional experience. Bachelor's degree in Accounting with a minimum 3.0 cumulative GPA. Additional requirements may apply. You must have permanent work authorization in the United States A fast-paced work environment Possess the ability to manage and prioritize multiple projects simultaneously. Experience with technical programs, including MS Office Suite and a strong working knowledge of Excel.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503855424", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618502145482, "name": "Associate, Transaction Services - Liberty Mutual Investments", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States"], "hot": 0, "department": "Investments", "business_unit": "3022-Liberty Mutual Investments (LMI)-US", "t_update": 1746633480, "t_create": 1736790900, "ats_job_id": "68178", "display_job_id": "2025-68178", "type": "ATS", "id_locale": "2025-68178-en", "job_description": "Research, evaluate and document technical accounting and financial reporting implications of complex non-routine transactions, including private equity, real estate, joint ventures, asset backed securities, CLOs, structured financing, fixed income, syndicated loans, and distressed debt transactions. Apply US GAAP, IFRS and NAIC accounting standards within the context of the facts and circumstances unique to a particular issue. Prepare accounting policy memos and executive level presentations documenting facts, applicable accounting policy guidance, and conclusions. Assist front office with structuring complex transactions including review and interpretation of contracts and other documentation toprovide accounting guidance on transactions. Perform detailed consolidation assessments of new legal entities and SPVs, and reconsideration of consolidation assessments for existing legal entities. Establish and maintain strong, collaborative partnerships within LMI, Corporate Finance, outsourcing partners and external auditors. Master's degree in Accounting, Finance or Business. CPA license or equivalent required. Big 4 accounting firm financial services and/or national technical office experience, or accounting policy or other technical accounting role at a financial institution required (minimum 8 years experience). Thorough, comprehensive and current understanding of US GAAP, IFRS and STAT, with demonstrated expertise in accounting for complex transactions including lending products, financial instruments including derivatives, securitization, and consolidation. Advanced ability to research the most complex technical issues and work issues through to conclusion. Effective interpersonal, oral and written communication skills, and ability to tailor communication to technical and non-technical audiences and all levels of management. Demonstrated ability to work across experience levels in a team environment and across front office and all levelsof the organization to develop solutions. The ability to influence, create and maintain positive professional and industry-related relationships.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618502145482", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618503235925, "name": "Portfolio Strategy Associate - Liberty Mutual Investments", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "New York, New York, United States"], "hot": 0, "department": "Investments", "business_unit": "3022-Liberty Mutual Investments (LMI)-US", "t_update": 1747331340, "t_create": 1742842260, "ats_job_id": "69414", "display_job_id": "2025-69414", "type": "ATS", "id_locale": "2025-69414-en", "job_description": "Thematic Research - Research new investment themes across sectors or geographies using a top down approach Underwrite Risk/Reward for Equity Asset Classes - Asset classes include public equities, buyout, private real estate equity, etc. Asset Allocation - Evaluate relative risk/reward across asset classes and themes Markets - Understand what the market is pricing across different assets and potential implications. Stay ahead of and formulate views on market narratives that are developing Presentations - Build and deliver in-house data and presentation requests Network - Marshal resources from the street and other external partners 5-10 years of experience in some combination of equities, private markets or asset allocation Demonstrated ability to take views (in a research or portfolio management seat) Quantitative/econometric data analysis Functional proficiency in coding (Python preferable) and AI prompt engineering", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503235925", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618502712906, "name": "Associate Premium Auditor - June 2025", "location": "Nashville, Tennessee, United States", "locations": ["Nashville, Tennessee, United States", "Milwaukee, Wisconsin, United States", "Minneapolis, Minnesota, United States", "Minnetonka, Minnesota, United States"], "hot": 0, "department": "Finance & Accounting", "business_unit": "3035-GRS-Office of Operations-US", "t_update": 1748371080, "t_create": 1740690180, "ats_job_id": "68984", "display_job_id": "2025-68984", "type": "ATS", "id_locale": "2025-68984-en", "job_description": "Investigate policyholder operations to obtain actual exposures, verify classifications as they apply to the policy and ensure conformity to various state laws and insurance regulations for the appropriate audit period. Prepare detailed work papers and written correspondence in support of audit findings. Develop effective workload management skills through efficient time utilization including managing work-in-process and documenting progress for appropriate stakeholders/management. You have 0-2 years of professional experience. You are pursuing a bachelor's degree with a minimum 3.0 cumulative GPA. You possess excellent written, verbal and interpersonal skills You have some business background with knowledge of basic accounting concepts You are proficient in MS Office software applications (Excel, Word, etc.) You demonstrate effective organization and workload management skills. 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Makes thorough evaluations and assessments of a customer's financial, technical, organizational, and management capacities, including experience, desired objectives as well as a subjective judgment of character. Manage the profitability and retention of an assigned book of business while continue to develop the portfolio through strong relationships and active engagement with new and existing agents and brokers. May assist in developing the marketing plan. Performs analytical evaluations of financial statements on both a static and trend basis. Determines the present and historical financial position of accounts and monitors financial position of risk through analysis of quarterly statements and work in progress data as appropriate. Responsible for investigation, analyzing, and managing all necessary underwriting/accounting/workflow issues, within framework of Surety policies and procedures. May assess and identify changes in all aspects of the business including, but not limited to, work program to financial strength criteria, nature of work performed (inherent risk), accuracy and timeliness of data flow, and exposure analyses. Coordinate and surface issues to Home Office Underwriters and Field Management. Assists in the evaluation of business continuity arrangements and funding mechanisms (such as adequacy of life insurance) to preclude financial drain of customer in the event of the demise of (an) owner or other insurable loss. May mentor more junior staff based on level. Performs special projects and other duties as assigned. Bachelor's degree in Finance, Accounting or equivalent and a minimum of 3 years' experience expected, preferably 5 or more years surety underwriting experience and/or equivalent surety related business experience . Strong preference with the Small To Mid Contract Surety product line. Solid understanding of financial and accounting principles and the ability to demonstrate sound business judgment in the evaluation of the financial condition and credit history. Proven analytical ability to evaluate and judge surety underwriting risks within scope of responsibility. AFSB certification preferred. Demonstrates strong ability to communicate complex analyses and information in understandable written and/or oral directives for underwriting or training purposes. Demonstrates strong communication and interpersonal skills. Excellent organizational skills as well as attention to detail. 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Makes thorough evaluations and assessments of a customer's financial, technical, organizational, and management capacities, including experience, desired objectives as well as a subjective judgment of character. Manage the profitability and retention of an assigned book of business while continue to develop the portfolio through strong relationships and active engagement with new and existing agents and brokers. May assist in developing the marketing plan. Performs analytical evaluations of financial statements on both a static and trend basis. Determines the present and historical financial position of accounts and monitors financial position of risk through analysis of quarterly statements and work in progress data as appropriate. Responsible for investigation, analyzing, and managing all necessary underwriting/accounting/workflow issues, within framework of Surety policies and procedures. May assess and identify changes in all aspects of the business including, but not limited to, work program to financial strength criteria, nature of work performed (inherent risk), accuracy and timeliness of data flow, and exposure analyses. Coordinate and surface issues to Home Office Underwriters and Field Management. Assists in the evaluation of business continuity arrangements and funding mechanisms (such as adequacy of life insurance) to preclude financial drain of customer in the event of the demise of (an) owner or other insurable loss. May mentor more junior staff based on level. Performs special projects and other duties as assigned. This position requires travel of approximately 25% of time. Bachelor's degree in Finance, Accounting or equivalent and a minimum of 3 years' experience expected, preferably 5 or more years surety underwriting experience and/or equivalent surety related business experience . Strong preference with the Contract Small to Mid Surety product line. Solid understanding of financial and accounting principles and the ability to demonstrate sound business judgment in the evaluation of the financial condition and credit history. Proven analytical ability to evaluate and judge surety underwriting risks within scope of responsibility. AFSB certification preferred. Demonstrates strong ability to communicate complex analyses and information in understandable written and/or oral directives for underwriting or training purposes. Demonstrates strong communication and interpersonal skills. Excellent organizational skills as well as attention to detail. Salary and level based on experience and location.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504752956", "isPrivate": false, "latlongs": "38.2526647,-85.7584557"}, {"id": 618502752352, "name": "Bond Manager III - Core Contract", "location": "Orange, California, United States", "locations": ["Orange, California, United States"], "hot": 0, "department": "Underwriting", "business_unit": "0060-GRS-Global Surety-US", "t_update": 1741699140, "t_create": 1741080360, "ats_job_id": "69057", "display_job_id": "2025-69057", "type": "ATS", "id_locale": "2025-69057-en", "job_description": "Manage assigned staff and expenses to meet business and career objectives as well as the contract product line development, generating consistent PTOI and growth with profit being the primary objective. Prepare the budget and business plans, expense management, reporting, etc. as appropriate, and coordinates and monitors the implementation of the annual business plans of each of the offices or multi-state territory within area of responsibility. Participates in annual & strategic business planning process of Surety. May delegate supervisory responsibilities as appropriate but remains accountable for ultimate management of book. Manage field surety underwriter activities with regards to establishing and executing marketing/ production efforts for assigned territories and assist underwriters with respect to technical underwriting issues, meetings with agents, contractors and others, as necessary. Initiates and monitors visits to producers and clients to promote marketing programs/activities and obtain necessary underwriting data. Develop new business and retain existing accounts. Cultivate business relationships through industry related organizations to enhance the image of the Company and to promote marketing effectiveness. Continually monitors quality of performance of staff by utilization of a variety of tools, including but not limited to personal observation, surveys, underwriting information, financial files & communicating with customers. Identifies problems & implements corrective action. Ultimately responsible for ensuring that new underwriters are trained and/or supported by experienced underwriters with respect to technical underwriting issues, meetings with agents, accounts, etc., and that those enrolled in the Surety Underwriting Development Program complete all aspects of the curriculum. Ensures underwriting staff receives assigned training as appropriate. Manage evaluations and recommendations of credit levels provided to all customers and assist underwriters to properly evaluate and select credit risks while actively participating in major underwriting decisions on all risks. Ensures that risks pursued and that new and existing accounts/principals continue to meet underwriting guidelines and standards for credit worthiness. Manages the portfolio book of business with responsibility for servicing the surety needs of customers. Oversees, as a resource, acquisitions of new business and portfolio management. Manages all marketing and acquisition efforts of staff within territory to secure new business targets/goals. Manages portfolio, profitability, risk mitigation, growth strategies, metrics for specific accounts and overall book of business, and the servicing of the most complex risks associated with the field office. Monitors utilization, compliance, and accuracy of Surety system applications for underwriting, marketing and accounting needs of assigned territory. Monitors claims activities and partners with aligned claims handlers as required. Hiring, training and other performance office management functions including ongoing and annual review, regular 1:1, and coaching activities. Develops individual performance objectives and development plans and insures alignment with business objectives. Appraises and evaluates team and individual performance and makes compensation recommendations. Special projects as assigned. BA/BS Degree typically required, Advanced Degree preferred A minimum of 10 years progressive surety underwriting experience expected, including a minimum of 3 years of proven underwriting management experience, preferred Proven analytical ability to evaluate underwriting risks within scope of responsibility Demonstrated ability to communicate complex analyses and information in understandable written and/or oral directives to other persons in the organization for underwriting or training purposes Demonstrated effective communication and interpersonal skills in dealing with agents, brokers, CPAs, bankers, attorneys, etc required Must possess following skills, abilities and attributes: strong leadership skills, development of people, strategic thinking, sustained effective portfolio management and profitable growth, communications skills, decision-making skills, results-oriented, industrious, innovative, problem-solving skills, coaching and mentoring skills, and negotiating skills", 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container 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background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}