We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Reinforce best practices in documentation, reserving and communication, contributing to improved QA outcomes and consistent execution across the team. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. Moderate technical expertise handling commercial auto and general liability bodily injury and property damage claims preferred. Demonstrated ability to handle multi-part litigation, contract interpretation, and risk transfer (additional insured and indemnity) preferred. interpersonal skills to communicate and negotiate with customers and conduct investigations required. 4-6 years experience in managing 3rd party bodily injury and property damage litigated claims for both insured and self-insured clients, including directing defense counsel, evaluating exposure, and negotiating settlements. 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Fully effective interpersonal, writing and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts. Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite. 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Serve as the primary point of escalation for complex technical or project challenges, driving timely resolution and removing blockers for the team. 5-7+ years of experience in data management, analytics, business intelligence, or related data environments. 2+ years of people leadership experience, with demonstrated success leading, coaching, and developing technical teams. Strong technical foundation in dimensional modeling, SQL, and Business Intelligence tools (Power BI or equivalent); hands-on experience with Python or scripting languages strongly preferred. Demonstrated ability to manage intake and prioritization across multiple stakeholder groups, with strong judgment on business value, organizational impact, and team capacity. Proven ability to translate vague or business-facing requests into well-scoped, technically actionable work. Experience with data quality practices, metadata management, lineage, and governance principles preferred. Familiarity with cloud data platforms (e.g., Snowflake, AWS) and modern data pipeline practices a plus. Experience supporting distribution, sales, digital, or partnerships domains preferred but not required. Exceptional written and verbal communication skills, with the ability to engage effectively across both technical and non-technical audiences. Strong written and oral communication skills required Bachelors Degree in Computer Science, Computer Engineering, or related discipline preferred Master`s in same or related disciplines strongly preferred 7-10 years experience in coding for data management, data warehousing, or other data environments, including, SQL, SAS, Snowflake and using Business Intelligence tools like PowerBI. 7-10 years experience with top quadrant Business Intelligence tools Able to identify stakeholder and customer pain points and strategically address those concerns Able to describe value and influence the prioritization of data solutions Able to organize and balance resources to address customer pain points Guides a team to break down data issues and resolve them, by prototyping data solutions to meet the needs of both the organization and business customers Build strong, trusted relationships with stakeholders by deeply understanding their goals, needs, and pain points, while proactively surfacing insights, managing expectations with transparency, and bridging the gap between business intent and technical delivery. Guide the creation of initiative roadmaps, shaping the team's project portfolio from initial ideation through successful delivery, while continuously identifying opportunities to simplify, standardize, and modernize reporting solutions. Ensure technical quality and best practices across the team's output including dimensional modeling, SQL, Power BI, and Python-based solutions with the credibility to actively coach and review team members' work. 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Contribute positively; We come to work every day with the intent to make a positive impact on our work and on everyone around us. Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels. Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action. Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Makes effective use of loss management tools and techniques to ensure accuracy in decision making. Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle. Strong written and oral communication skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Growth mindset; adapts well to change including new standard work and new tools Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred. Liability experience or policy and claims knowledge preferred. Bachelor's degree preferred. 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Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Updates files and provides comprehensive reports as required. Responsible for managing the practices and billing activities of outside and in-house counsel. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. 1+ years Personal Lines Third Party Auto Casualty Experience. 1+ years Attorney Represented Experience. Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience. 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Participates in defining and prioritizing the product backlog. With guidance from a Product Owner, supports the communication of and alignment to the product vision. May also contribute to the definition of the product vision. Supports the use of product level KPIs to drive product decisions. Assists in collecting KPI data and/or reinforcing their use in product decisions. Supports creating and maintaining the backlog (including prioritization, and acceptance criteria). Contributes to squad/team quarterly planning and sets expectations for delivery of new capabilities, features, and functionalities. Participates in squad/team demos, retrospectives, and all other ceremonies. With guidance, works daily with the Agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. With a guidance from the Product Owner, monitors and maintains the product health, supporting long-term product viability and efficiency. May analyze feasibility, cost of delay ramifications, economies, and other aspects of planned or potential changes to the product. Conducts research into regulatory, compliance and other industry constraints on the product. Negotiates with squads/teams within the portfolio to ensure priorities are aligned during a sprint. 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Advanced knowledge of Commercial Property and/or Casualty insurance claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness. Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture. Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of related claims experience. 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