We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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customer calls offering solutions to agent and customer questions and taking the opportunity to educate agents and customers on products and services. Present new products and services to Safeco's agents and customers Research policy, coverage and eligibility provisions related to unique circumstances Perform all responsibilities to achieve individual goals on quality, time and client satisfaction results Resolves escalated calls. Stays updated on and properly executes upon newsflashes, new workflows and processes Participate as subject matter expert on project teams impacting the contact center (processes, systems, programs, etc) Mentor and coach more inexperienced reps on skills and site workflows. Provide leadership by participation in site programs or contests, facilitating stand up meetings, teaching sections of new hire training, etc Associates degree in a business related field preferred and a minimum of 2 year as an Agent CSR or a minimum of 4 years external insurance customer service work experience is required. Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment. Ability to review, record and organize written data from a variety of sources with no pre-established format. Excellent oral, written, interpersonal and influencing communication skills, and the capacity to multi-task in a structured work environment, are required. Ability to handle confidential and proprietary information is critical. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft office tools is necessary. Must have a clear understanding of the organization's policies, standards and procedures to guide customer interactions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504583775", "isPrivate": false, "latlongs": "21.3098845,-157.8581401"}, {"id": 618505420582, "name": "Executive Underwriter, Equipment Breakdown", "location": "New York, New York, United States", "locations": ["New York, New York, United States", "Remote, Remote, United States", "Newark, New Jersey, United States", "Blue Bell, Pennsylvania, United States", "Weatogue, Connecticut, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1752522480, "t_create": 1751998860, "ats_job_id": "71144", "display_job_id": "2025-71144", "type": "ATS", "id_locale": "2025-71144-en", "job_description": "Responsible for developing, growing, and maintaining a profitable, diversified book of business through marketing, underwriting decision making, building mutually beneficial agent/brokers relationships and establishing a marker-facing leadership presence, and application of underwriting tools, systems, and expert resources. Guides/mentors less experienced underwriters in their respective area of expertise, including regular employee coaching with feedback to the manager on progress of the employee. Risk Selection: Reviews, rates, underwrites, evaluates, or assesses the business applying for insurance by qualifying accounts, identifying, selecting and assessing risks, determining the premium, policy terms and conditions, obtaining approvals, creating/presenting the proposal to the agent/broker, and successfully negotiating deals. Agent/Broker Relationships: Demonstrates a high level of responsiveness and focus on supporting Agents and Brokers objectives. Establishes, develops, and maintains successful relationships with Agents and Brokers to facilitate marketing of products, through responsive service, site visits, in person renewal meetings or enhanced knowledge of their customers businesses. Develops strong personal brand to build and maintain a long term quality pipeline with Agents/Brokers. Portfolio Management: Manages a book of business by analyzing the portfolio, identifying areas of opportunity for improved growth, profit and diversification, and executing marketing plans to increase market share by attending and making marketing calls to brokers to market and cross market. Documenting the Deal: Documents files in a way that reflects a solid thought process and decision making through comprehensive account reviews, sign-offs and referrals that comply with state regulations, letter of authority, and underwriting guidelines. Leadership: Formally and informally guides, mentors, and coaches underwriters and account analysts in both technical and professional skills. Continuous Improvement: Actively participates in continuous improvement by participating in problem solving activities and using continuous improvement tools to support the work of the team. Advanced-level knowledge of insurance products/coverage, knowledge of underwriting, pricing, risk selection, market segments and marketplace; insurance finance and actuarial concepts; loss control/risk engineering; marketing techniques, regulatory environment and reinsurance; advanced-level knowledge of territory management. 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Each role requires advanced legal expertise and claims operations experience as you will specialize and be aligned to one of the following lines of business Auto Physical Damage (APD): Manages first and third-party collision, comprehensive, property-damage-liability, glass, and roadside assistance claims, and leads subrogation efforts. Property: Investigates, estimates, and settles residential and small-commercial property damage claims. Casualty: Oversees Personal and Commercial Lines injury, construction, and environmental claims from first notice of loss through resolution. Champions Liberty's commitment to equity and inclusion, mentors and develops teammates, and inspires excellence in colleagues and peers. Collaboration in Matrixed Environments Builds strong, trust-based relationships across functions, leads by influence, navigates conflicts constructively, and fosters teamwork in a complex organizational structure. Balances risk with practical solutions, clarifies priorities for stakeholders, and proactively removes barriers to enable effective, timely decision-making. Vision & Strategic Thinking Defines and communicates in a clear direction, energizes and motivates others, embraces continuous learning, and actively incorporates diverse, external perspectives. Juris Doctor (J.D.) or Bachelor of Laws (L.L.B.) from an accredited law school and admission to the bar of at least one U.S. jurisdiction. Minimum of 15 years' experience as a practicing attorney, including expert knowledge of commercial and/or insurance claims operations. Outstanding analytical skills, with the ability to research complex legal issues, synthesize findings, and deliver clear, actionable guidance. Exceptional legal writing and verbal communication abilities, capable of drafting persuasive briefs, opinions, and policy documents, and presenting effectively to diverse audiences. Proven client focus, managing multiple high priority matters simultaneously while maintaining meticulous attention to detail. Strong familiarity with corporate operations and strategic business\u2010unit objectives and demonstrated success in aligning legal advice with organizational goals. Ability to build and maintain collaborative relationships--with internal stakeholders, outside counsel, industry peers, and opposing parties--while exercising sound judgment and professionalism. 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This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. 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This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. 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This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. 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Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. This role has a hybrid work schedule (2 days onsite) and we are considering candidates based in Portsmouth, NH. Job introduction: The Digital Workforce Enablement group within the Digital Global Services (GDS) organization delivers essential capabilities that drive the operations of Liberty Mutual's workforce. Our team of skilled engineers serves over 75,000 end users daily, providing vital computing and collaboration technologies that facilitate the completion of their daily tasks. We are seeking to hire a dynamic Product Owner III candidate to join our Collaboration platform of products. This candidate will be responsible for the Data Insights and Internal Risk and Data Defense portfolio of products. Additionally, the candidate will work closely with stakeholders (business and technology), to define and prioritize features and stories, ensuring alignment with customer needs and organizational goals. Understands customers` problems in detail and ensures that the squad/team is working on the most valuable work. The Product Owner is the team member always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value to the customer through the lens of the product. Collaborates with squads/teams, technologies, and architects in their portfolio to develop a deep understanding of the technologies and systems they support. About the job: Accountable for collaboratively creating product vision and alignment with strategic priorities with stakeholders. Contributes to the development of portfolio vision. Communicates the vision as a product strategy to their squad/team and other squads/teams outside their portfolio & functional area as well as executive leadership. With the squad, accountable for developing and achieving product level KPIs. Manages product(s) with high degree of strategy, scope, and complexity. Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories. Sets priorities and actively participates in squad/team quarterly planning. Contributes to priorities for and actively participates in portfolio quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in squad/team demos, retrospectives, and all other ceremonies. Works daily with the agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Monitors and maintains the product health. Designs additional monitoring to support enhanced understanding of product health. Proactively monitors impact of their product on others in the ecosystem. Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product. Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio. Negotiates with internal and external squads/teams to set aligned priorities among squads/teams both within and outside the portfolio. Qualifications Bachelors` degree in relevant fields (business, computer science, humanities etc.). Minimum 7+ years' experience in business, technology, or consulting with minimum 3 to 4 + years' experience as a Product Owner with focus on . High level of proven business expertise needed to set clear priorities for product and understand business value impacts. Develops strong stakeholder relationships and influencing across multiple organizational boundaries. Demonstrated experience leading varied audiences through the development of complex ideas, issues, and designs. Ability to lead varied audiences through census building. Proven experience with Agile practices and expectations. Comfortable with making decisions with some level of uncertainty. Strong communication skills, both written and verbal Knowledge of insurance industry preferred. Knowledge of relevant products and portfolio strongly preferred. Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}