We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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customer calls offering solutions to agent and customer questions and taking the opportunity to educate agents and customers on products and services. Present new products and services to Safeco's agents and customers Research policy, coverage and eligibility provisions related to unique circumstances Perform all responsibilities to achieve individual goals on quality, time and client satisfaction results Resolves escalated calls. Stays updated on and properly executes upon newsflashes, new workflows and processes Participate as subject matter expert on project teams impacting the contact center (processes, systems, programs, etc) Mentor and coach more inexperienced reps on skills and site workflows. Provide leadership by participation in site programs or contests, facilitating stand up meetings, teaching sections of new hire training, etc Associates degree in a business related field preferred and a minimum of 2 year as an Agent CSR or a minimum of 4 years external insurance customer service work experience is required. Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment. Ability to review, record and organize written data from a variety of sources with no pre-established format. Excellent oral, written, interpersonal and influencing communication skills, and the capacity to multi-task in a structured work environment, are required. Ability to handle confidential and proprietary information is critical. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft office tools is necessary. Must have a clear understanding of the organization's policies, standards and procedures to guide customer interactions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504583775", "isPrivate": false, "latlongs": "21.3098845,-157.8581401"}, {"id": 618505420582, "name": "Executive Underwriter, Equipment Breakdown", "location": "New York, New York, United States", "locations": ["New York, New York, United States", "Remote, Remote, United States", "Newark, New Jersey, United States", "Blue Bell, Pennsylvania, United States", "Weatogue, Connecticut, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1752522480, "t_create": 1751998860, "ats_job_id": "71144", "display_job_id": "2025-71144", "type": "ATS", "id_locale": "2025-71144-en", "job_description": "Responsible for developing, growing, and maintaining a profitable, diversified book of business through marketing, underwriting decision making, building mutually beneficial agent/brokers relationships and establishing a marker-facing leadership presence, and application of underwriting tools, systems, and expert resources. Guides/mentors less experienced underwriters in their respective area of expertise, including regular employee coaching with feedback to the manager on progress of the employee. Risk Selection: Reviews, rates, underwrites, evaluates, or assesses the business applying for insurance by qualifying accounts, identifying, selecting and assessing risks, determining the premium, policy terms and conditions, obtaining approvals, creating/presenting the proposal to the agent/broker, and successfully negotiating deals. Agent/Broker Relationships: Demonstrates a high level of responsiveness and focus on supporting Agents and Brokers objectives. Establishes, develops, and maintains successful relationships with Agents and Brokers to facilitate marketing of products, through responsive service, site visits, in person renewal meetings or enhanced knowledge of their customers businesses. Develops strong personal brand to build and maintain a long term quality pipeline with Agents/Brokers. Portfolio Management: Manages a book of business by analyzing the portfolio, identifying areas of opportunity for improved growth, profit and diversification, and executing marketing plans to increase market share by attending and making marketing calls to brokers to market and cross market. Documenting the Deal: Documents files in a way that reflects a solid thought process and decision making through comprehensive account reviews, sign-offs and referrals that comply with state regulations, letter of authority, and underwriting guidelines. Leadership: Formally and informally guides, mentors, and coaches underwriters and account analysts in both technical and professional skills. Continuous Improvement: Actively participates in continuous improvement by participating in problem solving activities and using continuous improvement tools to support the work of the team. Advanced-level knowledge of insurance products/coverage, knowledge of underwriting, pricing, risk selection, market segments and marketplace; insurance finance and actuarial concepts; loss control/risk engineering; marketing techniques, regulatory environment and reinsurance; advanced-level knowledge of territory management. Ability to apply underwriting/appetite, tools, systems, and resources to achieve goals, solve complex problems, establish and build healthy working relationships, participate in mentoring relationships, and negotiate as normally acquired a related bachelor's degree, four to seven years of relevant experience preferred; CPCU or professional insurance designation preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505420582", "isPrivate": false, "latlongs": "40.7127753,-74.0059728"}, {"id": 618505563080, "name": "Associate Account Analyst", "location": "New York, New York, United States", "locations": ["New York, New York, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3035-GRS-Office of Operations-US", "t_update": 1752795300, "t_create": 1752590160, "ats_job_id": "71263", "display_job_id": "2025-71263", "type": "ATS", "id_locale": "2025-71263-en", "job_description": "* * Deconstructs submissions by identifying, gathering, and entering information into systems, pricing tools, and models; flagging referral triggers, and initiating/managing requests to internal service providers (e.g., rating). 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Manage capacity planning and strategy for hiring, managing, and deploying (capacity) staff across team(s) to enable optimal alignment to business; also responsible for sourcing strategy to meet capacity needs which could include vendor management, offshore strategy, etc. in a cost-efficient manner. Initiate process and organizational improvement activities which enhance overall effectiveness; seeking ways to improve human resource and other management processes. Develop and maintain a network of industry contacts, performs or directs research on industry trends, competitors, business and tech products, and analyzes trends and makes strategic and tactical recommendations. Ensure system, technical, and product architectures are aligned with business objectives. Bachelor`s or Master`s Degree in technical or business discipline or equivalent experience. Minimum 5 years' experience in a practice relevant domain including delivering software solutions in an agile environment. Minimum 3 years in a leadership role managing a team. Able to manage complex technology development concepts, capabilities and maturity. Excellent communication, analytical ability, consultative, presentation and management skills, strong judgment and ability to effectively liaise with cross-functional stakeholders and optimize teams. Demonstrated ability to operate collaboratively and build consensus. In-depth knowledge of agile software delivery principles and models. 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