We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Function Oversight: Oversee a global operational excellence team responsible for delivering on key areas including process optimization, quality frameworks, compliance, audit readiness, workforce management, and continuity planning. Performance and Transformation: Drive process re-engineering, automation opportunities, and continuous improvement programs to reduce cost, enhance quality, and increase efficiency across all functions and geographies. Risk & Resilience: Establish strong risk management practices, compliance frameworks, and business continuity plans to ensure the stability and sustainability of critical operations. Operational Governance: Build strong governance models, reporting cadences, performance metrics, and escalation mechanisms that ensure transparency and accountability. Collaboration & Influence: Act as a trusted advisor to global business and functional leaders, influencing operational decision-making through data, insights, and benchmarking. Culture Building: Champion a mindset of continuous improvement, customer centricity, and operational excellence across delivery centers and partner ecosystems. Strategic Thinking Ability to align operational goals with enterprise strategy, balancing efficiency with business value creation. Strong business acumen with a deep understanding of the insurance or financial services industry. Demonstrated experience in process improvement (Lean, Six Sigma), operational risk management, audit, compliance, and resiliency planning. Ability to develop, scale, and operationalize frameworks across diverse delivery models (captive centers, third-party BPOs, etc.). Experience with building dashboards, KPIs, and benchmarking tools for proactive decision-making. Proficient in managing cross-functional initiatives using tools like MS Projects, Smartsheet, JIRA or similar. Ability to scope, plan, track and deliver projects on time and within budget. Experience leading and mentoring large, diverse, and geographically distributed teams. Exceptional stakeholder management, executive presence, and influencing skills at senior levels. Ability to partner with technology teams on digital enablement and transformation efforts. 15+ years of progressive leadership experience in Operational Excellence, preferably in insurance, financial services, or global shared services/BPO environments. Deep expertise in continuous improvement methodologies (Lean, Six Sigma), quality frameworks, and risk-aware operational management. Proven ability to lead large, distributed teams and deliver impact across global operations. Strong analytical mindset and experience using data to drive performance insights and decision-making. Excellent communication, change management, and stakeholder engagement skills. Bachelor's degree required; Master's degree or professional certifications (e.g., Six Sigma Black Belt) preferred. Experience working in matrixed, cross-functional environments with a proven ability to lead without direct authority. Strategic thinker with a bias for execution and operational rigor. Comfortable navigating complex, matrixed environments with global teams. Passionate about building scalable, resilient, and future-ready operations.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504556670", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618503740598, "name": "Field Property Claims Adjuster", "location": "South Bend, Indiana, United States", "locations": ["South Bend, Indiana, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1748448120, "t_create": 1745009580, "ats_job_id": "69864", "display_job_id": "2025-69864", "type": "ATS", "id_locale": "2025-69864-en", "job_description": "Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. Handle moderate to complex claims independently while managing your workload {from first notice of loss to final closure}. Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Working knowledge of claims handling procedures and operations. Demonstrated understanding of building construction principles. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor's degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. 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Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly. Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources. Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits. Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols. Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action. Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources. Updates files and provides comprehensive reports as required. Effective interpersonal, analytical and negotiation abilities required Ability to provide information in a clear, concise manner with an appropriate level of detail. Demonstrated ability to build and maintain effective relationships. Demonstrated success in a professional environment; success in a customer service/retail environment preferred. Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent. Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory. Licensing may be required in some states.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504614169", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618504490593, "name": "Sales Representative, Inbound Remote", "location": "Tulsa, Oklahoma, United States", "locations": ["Tulsa, Oklahoma, United States", "Lincoln, Nebraska, United States", "Duluth, Minnesota, United States", "Huntsville, Alabama, United States", "Saint Paul, Minnesota, United States", "Minneapolis, Minnesota, United States", "Baton Rouge, Louisiana, United States", "Oklahoma City, Oklahoma, United States", "Nashville, Tennessee, United States", "Edmond, Oklahoma, United States", "Brentwood, Tennessee, United States", "Memphis, Tennessee, United States", "Knoxville, Tennessee, United States", "Bloomington, Minnesota, United States", "Rochester, Minnesota, United States", "Omaha, Nebraska, United States", "Montgomery, Alabama, United States", "Mobile, Alabama, United States", "Shreveport, Louisiana, United States", "Metairie, Louisiana, United States", "Lafayette, Louisiana, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1747843680, "t_create": 1747141860, "ats_job_id": "70223", "display_job_id": "2025-70223", "type": "ATS", "id_locale": "2025-70223-en", "job_description": "A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales Ability to communicate well to both prospects and customers Excellent analytical, decision-making and organizational skills Strong typing capabilities and PC proficiency Property and Casualty License required after hire.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504490593", "isPrivate": false, "latlongs": "36.1539816,-95.99277500000001"}, {"id": 618504490590, "name": "Sales Representative, Inbound Remote", "location": "Philadelphia, Pennsylvania, United States", "locations": ["Philadelphia, Pennsylvania, United States", "Alexandria, Virginia, United States", "Lansing, Michigan, United States", "Columbus, Ohio, United States", "State College, Pennsylvania, United States", "Lexington, Kentucky, United States", "Ann Arbor, Michigan, United States", "Bethesda, Maryland, United States", "Manchester, New Hampshire, United States", "Pittsburgh, Pennsylvania, United States", "Allentown, Pennsylvania, United States", "Erie, Pennsylvania, United States", "Fairfax, Virginia, United States", "Manassas, Virginia, United States", "McLean, Virginia, United States", "Ann Arbor, Michigan, United States", "Grand Rapids, Michigan, United States", "Baltimore, Maryland, United States", "Frederick, Maryland, United States", "Rockville, Maryland, United States", "Dover, New Hampshire, United States", "Cleveland, Ohio, United States", "Cincinnati, Ohio, United States", "Toledo, Ohio, United States", "Louisville, Kentucky, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1747843680, "t_create": 1747141680, "ats_job_id": "70222", "display_job_id": "2025-70222", "type": "ATS", "id_locale": "2025-70222-en", "job_description": "A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). 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Gathers, organizes, and enters information into pricing models; and performs the initial analysis of exposure, loss, and coverage for the underwriter. Supports the underwriter and agent/broker with highly responsive service by managing the workflow from clearance through policy issuance and file documentation. Coordinates service requests in a timely manner. Gathers, analyzes, and ensures the accuracy of pricing and proposal information (rating and pricing tool output, proposal language, coverage forms and endorsements, financial and legal agreements, and offer/ disclosure /election forms) used by the underwriter to complete the coverage review, hazard analysis, pricing strategy, and proposal. Provides customer service to brokers and agents to facilitate the processing of business; answers questions, resolves problems on topics such as policy transactions, billing, and service needs. Executes post-sale account management workflow, including initiation of billing, policy issuance, acquisition of account agreements and file documentation. Initiates pre-renewal communications via conditional/non-renewal notice draft when necessary. Supports the underwriter with mid-term account reviews / stewardship, ongoing service, service planning and endorsements. Must be knowledgeable with Microsoft Office - Word, Excel, and Outlook. Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientation, written/verbal communications, organization, adaptability, courtesy, dependability and ability to learn/apply new information quickly and accurately. Knowledge, skills and capabilities typically acquired through 2 or more years of related work experience. 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Under limited direction, prototypes/develops data solutions of high complexity to meet the needs of the organization and business customers. Designs proof-of-concept solutions utilizing an advanced understanding of multiple coding languages to meet technical and business requirements, with an ability to perform iterative solution testing to ensure specifications are met. Acts as a technical guide and mentor for lower level associates. Designs and develops data solutions that enables effective self-service data consumption, and can describe their value to the customer. Assists stakeholders in defining metrics that are impactful to the business. Prioritize efforts based on customer value. Has a strong understanding of Agile techniques. Can set expectations for deliverables of high complexity. Works with IT to help scale prototypes. Maintains proof-of-concepts and prototype data solutions, and handles any assessment of their viability and scalability, with own team or in partnership with IT. Working with IT, assists in building robust systems focusing on long-term and ongoing maintenance and support. Ensures data solutions include deliverables required to achieve high quality data. Display a basic understanding of complex multi-tier, multi-platform systems, and applies principles of metadata, lineage, business definitions, compliance, and data security to project work. Has a strong understanding of Business Intelligence tools, including visualization and user experience techniques. Can set expectations for deliverables of high complexity. Works with IT to help scale prototypes. Demonstrates an understanding of new technologies as needed to progress initiatives. Strong written and oral communication skills required Bachelor`s Degree in Computer Science, Computer Engineering, or related discipline preferred Master`s in same or related disciplines strongly preferred 3-5 years experience in coding for data management, data warehousing, or other data environments.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504429356", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504301729, "name": "Claims Specialist", "location": "Anchorage, Alaska, United States", "locations": ["Anchorage, Alaska, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1746561240, "t_create": 1746190260, "ats_job_id": "70049", "display_job_id": "2025-70049", "type": "ATS", "id_locale": "2025-70049-en", "job_description": "Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. Proven interpersonal, analytical and negotiation abilities required. Ability to provide information in a clear, concise manner, ability to build effective relationships. Bachelor`s degree or equivalent in addition to 1-year claims handling experience. Knowledge of legal liability, insurance coverage and medical terminology preferred. 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