We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between Shift hours 11:00 am - 1:30 pm EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work. License: Active P&C Producers insurance license REQUIRED. We are currently not hiring in NY, CA, AK, HI, NM or IL. Qualifications Associates degree or 1+ year Insurance experience preferred. 2 years'+ related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Practice and promote analytical, documentation, and other actuarial best practices. Positive progress towards pursuing and passing of required actuarial exams. The person hired into this role will become a part of our Actuarial Development Program and will rotate within the first two years of hire as part of the Development Program. A requirement of this program is to make positive progress towards achieving ACAS/FCAS. As an Actuarial Development Program participant, you'll be a valued member of a collaborative community of actuarial teammates. 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You will work alongside professionals across investments, operations, product management, data, and technology while gaining hands-on experience in a fast-paced and collaborative environment. As a co-op, you'll be aligned to one of the following Global Investment Solutions teams: Financial Products - Automation & Productivity: Support initiatives that improve how employees work and how operational information is used across LMI. Work may include enhancing dashboards, improving employee lifecycle processes, and partnering with stakeholders to identify and document automation opportunities. Data & Analytics Governance: Work on more technical data and AI-focused initiatives involving data quality, governance, dashboards, and AI-enabled data access. Experience or coursework in areas such as SQL, Python or scripting, APIs, cloud data platforms, data visualization, or data governance is helpful. 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