We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Execute monthly State Targeted Marketing (STM) and new business customer analyses, translating findings into actionable insights and recommendations. Participate in weekly and bi-weekly meetings to share key trends across Product, Distribution, and Marketing teams to support cross-department alignment. Support lifetime value models which predict the total value of a customer, partnering across USRM using the latest org science and trends. Manage both the identification and translation of emerging trends into actionable data to stakeholders across Marketing and Distribution. Improve efficiency of lifetime value processes, create new diagnostics including monitoring, and isolate drivers of changing customer value. Model inclusiveness by living our values and contribute to creating an inclusive culture. Bachelor's Degree plus 2-4 years of experience, or Master's Degree with no professional experience, or equivalent. Proficient in Excel, PowerPoint, and statistical software packages (SAS, Emblem). Must have good planning, analytical, decision-making and communication skills. Knowledge of data sources, tools and common statistical principals. Understanding of intricacies of business supported is helpful. Understands how actions tie to systems capabilities and flow through to our financials/business drivers. 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This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward to having you join us to help achieve our goals together.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618505565044", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504629784, "name": "Principal Business Analyst II", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Analytics", "business_unit": "3026-GRS-North America-US", "t_update": 1751568300, "t_create": 1747934100, "ats_job_id": "70375", "display_job_id": "2025-70375", "type": "ATS", "id_locale": "2025-70375-en", "job_description": "Working with Claims Field and Enablement Leaders, as well as necessary external stakeholders, to drive consistency in measures, targets, and benchmarks for key claims segmentations (staff and underwriting segment) Develop solutions to operational challenges through creative data solutions that will make connectivity across GRS North America more efficient Support key initiative planning to evaluate loss cost and expense impacts of organizational efforts Develop deep expertise of Claims data gained through understanding of the history of our business mix, operational and organizational strategy, and environmental factors impacting the Casualty lines Communicate with senior leadership and audiences of varying size, level, and exposure to topic to drive collective and organizationally aligned action Effectively build content that translates analysis into insights for audiences with varying levels of technical experience. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}